Old Town Shanghai — Restaurant in Sunnyvale

I’ve wanted to come here for a while after seeing a picture of their pan fried dumplings- and I have to say the pan fried dumplings were definitely the star of the show for me. We came around 1pm on a Sunday and they were pretty busy, we had to wait ~15 minutes for a table.

The service overall was very, very, slow. It was slow getting someone to come by our table to place our order. The pork w/ salted egg yolk and minced pork dry noodles came out within reasonable timing but after they came out, we had to wait another 20 minutes for the pan fried dumplings to arrive at our table (which I can confirm via my photo timestamps XD). After the pork w/ salted egg yolk came out, we also asked for a bowl of rice to go with it which seemed like a simple request but it took a while. We saw the person we asked go in and out of the kitchen multiple times, delivering rice to another table before we got ours.

Pan fried dumplings - super delicious!! They are made so well, crispy on the bottom, filled with wonderful juices and meat. They are a bit bigger than I expected but that’s just personal preference. Minced pork dry noodles - nothing special here. After seeing and eating it I feel like it’s definitely something I could make myself at home and I wouldn’t get it again. Pork w/ Salted Egg Yolk - this was very tasty, (and super filling). The outside was so flavorful and crunchy. If you like salted egg yolk flavors/snacks, I would definitely recommend trying this dish!

Come Again? Probably not, but wouldn’t be opposed. They definitely do have some tasty food but the service was really slow and lunch took us over an hour for...

Been here twice and my comments: Chicken has no taste except that of the alcohol. The rice dish which should be cooked with meat and veggie has only countable bits of meat. The bitter melon and rib soup has a dark muddy look, and at the bottom, I found many tiny dried sea shrimp which is one of the cheap options to increase umami taste in dishes. This shrimp is seldom used in meat based soups because they already have umami taste. The use of these dried sea shrimps most likely means they have reused the same meat to cook too much soup, so the umami taste is very sparse without the shrimps. Besides, service is terrible. When I arrived, a woman standing right beside the door with a poker face raised her chin toward me and uttered a “hum?”. Until I surprisedly looked at her, she seemingly had no mood to speak out her word-conservative question “how many?” Then I realized she is the restaurant owner and said “just myself” using a happy tone trying to soften the atmosphere. She still kept that poker face using the same tone telling me to “go to that corner”, while the whole restaurant has only one group of customers occupying one table besides me. Then she brought a cup of water, conservatively putting it on an edge of the table that is farthest from me, like she is unwilling to put it even an inch closer. Then she immediately walked away. After waiting for a while, I wondered why she didn’t bring the menu, until I realized there is a paper menu on the other corner of the table later, which she didn’t pointed out for me, either. I liked another Shanghai restaurant in Fremont...

I am extremely disappointed with my recent experiences at this establishment. I used to be a frequent visitor, and one of the waitresses, an elder lady, was always very nice and accommodating. However, my recent visits have been nothing short of horrible due to some extremely rude waitress.

I was told that my order was ready, only to find out that it wasn't prepared after waiting for additional 50 minutes. To make matters worse, I discovered that they had my food ready but were prioritizing other orders ahead of mine. When I inquired about the delay, the waitress rudely yelled at me and kept lying, claiming my food was not ready and I need to wait outside the property.

This lack of honesty and respect is unacceptable. I ended up canceling my order online due to the mistreatment and dishonesty from the staff. Sadly, some of my friends also encountered similar issues, and they, too, noticed a decline in food quality.

The rude behavior of the waitress and the poor service have left a lasting negative impression on me. I have decided never to return to this restaurant , and I cannot recommend it to anyone else. It is essential for businesses to value their customers and provide a positive experience, but unfortunately, that has not been...