Birrieria El Zarape 1 (Lamb) — Restaurant in Sunrise Manor

I am writing to express my feedback regarding a recent dining experience at your establishment. While some aspects of the meal were enjoyable, I encountered a few challenges that I believe warrant your attention.

Upon requesting a swap from birria ramen to quesabirria due to the lack of flavor in the noodles, I was informed that the owner was out of town, and therefore, a food swap couldn't be accommodated. The response received suggested a lack of flexibility, as the employee mentioned that different people have different tastes. To illustrate, a comparison was made with a fast-food chain, which I believe might not be the most fitting analogy, as establishments like McDonald's are known for their willingness to address customer preferences.

Furthermore, when I requested the manager's information to discuss my concerns further, it was refused. I believe open communication with management is essential for addressing customer feedback effectively.

Additionally, I observed that the restaurant recently received a B grade, and I would like to bring attention to the importance of maintaining a high standard of cleanliness and guest service, especially considering the impact on the overall dining experience.

I share this feedback with the intention of contributing to the continuous improvement of your establishment, as I believe your focus on cleanliness and attentive guest service will positively impact customer

Me dirijo a ustedes para expresar mis comentarios sobre una reciente experiencia en su establecimiento. Aunque algunos aspectos de la comida fueron agradables, encontré algunos desafíos que considero necesarios de abordar.

Al solicitar cambiar el ramen de birria por quesabirria debido a la falta de sabor en los fideos, se me informó que el propietario estaba fuera de la ciudad y, por lo tanto, no se podía realizar el cambio. La respuesta recibida sugirió una falta de flexibilidad, ya que la empleada mencionó que las personas tienen diferentes gustos. Se hizo una comparación con una cadena de comida rápida, que creo que puede no ser la analogía más adecuada, ya que establecimientos como McDonald's son conocidos por su disposición a atender las preferencias del cliente.

Además, cuando solicité la información del gerente para discutir mis inquietudes más a fondo, se me negó. Creo que la comunicación abierta con la gerencia es esencial para abordar eficazmente los comentarios de los clientes.

Adicionalmente, observé que el restaurante recibió recientemente una calificación B, y me gustaría resaltar la importancia de mantener un alto estándar de limpieza y servicio al cliente, especialmente teniendo en cuenta el impacto en la experiencia general de comer en el establecimiento.

Comparto estos comentarios con la intención de contribuir a la mejora continua de su establecimiento, ya que creo que su enfoque en la limpieza y el servicio atento al cliente impactará positivamente en la satisfacción del cliente.

Gracias por su tiempo y atención a...

If I could rate this place more than 5 stars, I instantly would. Everything was very flavorful without being overly salty, food came out fast and was very fresh , the service was excellent, & prices were very reasonable! We tried their quesabirria, birria tacos, chips & salsa, and horchata—absolutely no disappointments. My lady & I look forward to coming regularly to try even more of...

Bought a taco plate, paid for extra rice, gave her a 2 dollar tip too. Total 15 bucks. and I get home give my wife her plate, no extra rice. That's not cool, I can't afford to eat out often, and this was our one time for the month. I was walking to the taco shop at the end of the plaza, but stop by and gave y'all a shot, and you can't even do extra rice correctly....