Greenhouse Deli — Restaurant in Sunrise

I've never been unsatisfied with the food. The chicken cesar salad is great, as is their chicken wrap. Their breakfast omelette is generous and fresh. The delivery guys are total hams, so sweet and kind. My office is literally across the street, so delivery time is never crazy. With that said, I have been offended by the poor service too many times to ever order from Greenhouse again. There is no need to be rude or sarcastic in the service industry. Case in point - I ordered a cortadito one morning along with an omelette , as I had many before. An espresso was delivered, sans sugar. No big deal, as I had sugar in the office. The next time I ordered I asked them to please be sure to send over a cortadito, because last time I just got straight espresso. The staff on the line proceeded to argue with me and tell me I was wrong and that sugar was in every coffee. That she had made it herself, blablabla. But I know cortaditos, and I know there wasn't sugar in the one I was delivered. After discussing coffee with her, and being told I didn't know what I was talking about for a lot longer than I would have ever liked, I considered cancelling my order. But I was hungry. When my order was delivered, 1/2 of the small cup was filled with sugar and there were sugar packets all over my omelette. Totally and completely unnecessary. I too work in the service industry. Even if the customer is straight up crazy, they're right. Even if there truly had been sugar (which there wasn't) they should've just said "yeah, okay. whatever, lady." It wasn't just the complete and total disregard to customer service that caused me to break up with Greenhouse. It's that they actually went out of their way, exhausting time, energy, and material to what? Attempt to embarrass me with extra sugar? Funny? Not laughing. Also not...

My office orders from Greenhouse on a regular basis. This morning I ordered 2 breakfast sandwiches at 8:45 AM, I was quoted 45 mins. 2 hours later the food arrived and called the manager of Greenhouse to explain that the time frame was unacceptable. His response " I don't have time for this" . He also explained that none of his employees would ever quote a 45 minute time frame for breakfast and that it is usually 1hr to 1hr and a 1/2. Regardless it was still 2 hours.Meanwhile 2 other people in the office ordered at 9:30 AM and got their food in 30 minutes (which was all wrong by the way) He refused to give the food to us unless we paid and we felt after 2 hours it was not fair to pay for it. After he cursed at me on the phone and told me either pay the delivery guy or have him bring it back here. So we did not get any food in the end. Probably not a great idea to treat customers like that when you are talking to someone that works in an office that orders from you daily. I will never order anything from...

Not happy at all with this place. The food that I have ordered from here has been great. The isue has been out of the 7 times I have ordered from this place within the year, my Credit Card is compromised. The last time I purposely didn't use my Debit Card anywhere else besides here and low and behold...My card was ripped off and being used to pump gas in IL. I cannot say for sure that it is them but I find it very strange that the last 4 times I have used my card at this place, it is compromised. My bank is starting an investigation. Another point, the person that takes the orders insists that I give her my full address and when I refused became a bit rude on the phone. This has also happened to 5 other associates I work with within the...