Sawgrass Ford — Local services in Sunrise

On 23rd September 2024, The mobile technician came to my house for my appointment. He updated my car to fix the 1 pedal recall from ford in less than 20min. The vehicle needed 8 other updates that I had no idea it needed. The technician showed them to me and allowed me to take a picture of them.The technician said he couldn't install the updates because he was not there for that, even though the vehicle was still connected to the laptop and the were quick updates. This is poor customer service. Update : I took my vehicle to be updated at sawgrass Ford after Ford said they would cover the update. Sawgrass said it would cost $208 to update the vehicle. I dropped off the vehicle, and the service Advisor Rolando Garcia, pulled up my vehicle's information and said yes, it needed some updates. Fast forward to afternoon vehicle was done, and I went to pick it up. The receipt said the vehicle was updated to date and didn't need any updates. The technician said the vehicle updated itself on October 31. So I was was charged for them hooking their computer up to the vehicle. I called Ford and was told they couldn't see any updates that the vehicle did by itself. I had to pay and wait for Ford to reimburse me. This whole experience makes no sense. I have the picture of the sawgrass Ford technician's computer screen with the updates needed when he came to my house to perform the recall update. So how now is it all up to date? Someone is lying. Update: Vehicle finally updated itself. I Guess Ford was wrong because they said it will not update by itself and it had to go to the dealership. The technician was obviously wrong about the pending updates.

I recently took my vehicle in for a recall. Transportation was arranged by the dealership. The vehicle was repaired in a timely manner. Rolando Garcia my service advisor organized everything. He was great. 5 stars again.

Trim on the right side of my vehicle out of place and protruding after recall work was performed . I emailed my service advisor. No response.

Update fixed the issue myself. The foam was there, just not put back in place. I put it back. I can't upload a video here. It was so easy. Shame on the technicians. Update, I took my Mustang Mach-e california route 1 in because it had a recall and the light came on. That was fine. My service Advisor Rick was awesome. It took 2 weeks to fix. I took it on the 15 got it back on the 31st when I was leaving town for a funeral. I literally picked it up, returned the loaner and drove to the airport. While driving we heard a thumping noise moving along the car. When I look back I saw what I thought was a mud flap. I could not Stop in the single lane express lane. I thought about it, but my wife made sure I didn't. I immediately called Rick and he said to see him when I got back. When I got to the airport parking I looked at the vehicle and it was the left front mudflap. They had forgotten to put the hex screw back in. I went to the dealership. They did not carry the mudflap so I had to order it again from Amazon and send the bill to Rick. It was only $20. It came the next day and I had to go to the dealership to get the right hex screw. With Rick's help. Parts store had it and gave me one. I installed them at home because I wanted it done right. The right one that was still on was like 3 mm from the trim. I do not know what they did. The trim is still off, and sticks out a bit. My other issue is that I see exposed wires when the door is open. Black and white wires. It just didn't look right. I looked at a friend car and noticed that the inserts were missing. Pictures attached.

I had a problem with my Mustang Mach-e charger. The amber ligh kept coming on and doubling charge time. The owner of the company actually reached out to me and solved the problem by replacing the 2 months old charger. It was an in warranty replacement. This was done the same day....

After nearly two months of having purchased a 2024 F350 KR, my experience with Sawgrass Ford has ended so I can write a review about it.

Sales: OK experience. Transparent pricing, no long waits. No dealer fee is nice.

Finance: After bonding over our hometown and cigars, Ali completed my paperwork. I returned the following day to gift Ali a box of cigars and get him my second key from my trade-in. Everything was fine until I needed to cancel GAP. Ali would disappear, intentionally disregard my emails, and would dodge the GAP cancel request (commission?). I tried emailing Walter, Ali's manager, and was met with a plain/passive aggressive email. It wasn't until I emailed dealer owner Mr. Menten that Ali's manager resolved this. Not sure why Ali would hide from the request, and I never received any replies post-delivery. This felt unnecessarily awkward.

Warranty: Yonny was phenomenal. Delivered truck as promised, he was pleasant and communicative. Have done 2019 F150 trailer brake controller, 2021 F250 fifth wheel package, 2024 F350 level and always been great. Yonny is the only reason this isn't a one-star review.

Service: I recommend coming to this service department if you don't like your vehicle. Kyle gave me the runaround after keeping the truck for 7 days for a simple headrest cover. When I picked up the truck, an unrelated headrest had been incorrectly removed, resulting in damage. Requested mobile service so that I wouldn't be without a truck for seven days. Tech came out a week later with the wrong part (again). Reschedule by another week and it's finally resolved only after asking Mr. Menten get involved. He asked Service Manager Mike to resolve. I had to ask Mike several times to send me my RO, and I never heard from him post-repair until emailing Mr. Menten (again). He never said he would, but a quick call post-repair would've helped mend this experience.

All in all, unless you get Mr. Menten involved, relevant parties in Service and Finance will not handle your requests - or they will often misstep in the process. I am grateful for Mr. Menten's quick reply and action, but it's a shame that after so many years I will not be returning for Sales or Service because of a few bad apples.

Service Advisor: Kyle Service Manager: Mike Finance Manager: Ali and Walter

Finally, a note for the party who replies to these reviews, please don't reply to this review asking me to call you all and provide more information. Just email me if you'd...

Unparalleled customer service! They staff, especially JC, went above and beyond to assist me. They were in constant communication from the search for a vehicle through the financing. I would highly recommend them to anyone looking for a vehicle. UPDATE: I purchased my vehicle from Sawgrass Ford in November 2022 and the service at the time was great. I submitted a 5 star review (above) stating so and the response received in return was "Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!"

Now, fast forward to today, getting anyone to take my phone call or call me back has been an awful experience. I was sold a service contract that has been nothing but a headache to use, unless I use it at Sawgrass Ford. In 2024, I tried to use the contract at another Ford dealership & my claim was denied by the service contract company. At that time, I attempted to contact Sawgrass Ford and it took 2 months to get a manager to speak with me & all he did was refer me to back to the Protective Vehicle Service Contract Claims Department. The contract company had me submit the receipt and explanation of why I did not get approval before the services were rendered (of note, I was advised when I purchased it, that it could be used at any Ford dealership in the US); that information was emailed to them but the only response of receipt was an automated response email. After not receiving any correspondence, I recalled the contract company to cancel the contract & was told that I needed to speak to Sawgrass Ford. I called and was placed on hold for 15 minutes & then the call disconnected. I went to the Sawgrass Ford website to the chat feature and attempted to get some clarification, but advised to contact a their service department. The toll free number provided is not a working number & I got a busy signal every try. I called Sawgrass Ford back and requested to speak to a manager & was transferred to the finance manager, and of course, it went to voicemail. Moral of the story...don't add any optional services unless you are aware of the red strings attached to it. i do not think I will be returning or recommending them as I originally was. Hopefully this review saves someone from heartache...