Bojangles — Restaurant in Surf City

OK, so I stop at least once a week. Sometimes they get it wrong but not often. My problem this morning was, I should not eat 2 biscuits but I love theirs. Rather than ordering 2 ham biscuits I ask them to put both hams on one biscuit, keep the other one, I dont want it, I will throw it out, save it for someone elses biscuit. WOW!!! Did I get insulted!!! "Its supposed to make the line work more smoothly', she said and "this makes it harder". I said, " How does it make it more difficult to slice ONE biscuit rather two, and but 2 pieces of ham on it and wrap only one biscuit? She asked rather rudely, "Have you ever worked fast food?" WRONG QUESTION!!! I replied, "actually I have, plus I managed 3 restaurants and then managed 3 school cafeterias at the same time so I know what stressful food service is like, but more importantly, I know what customer service is like". There was no receipt for the survey so here it is in public. That episode nearly caused me to me to lay into her because of an anxiety disorder I have. It was the nasty attitude. What has happened to cordial service when fast food workers used to be happy they get a paycheck and they said, "THANK YOU"? They gave me 2 biscuits anyway. I left it on the counter. It could have saved them a little time and money, but it took more time for her to speak to me than it would have took to just fix my order. PLUS, I might add, if a fast food chain wants their food fresh, great quality, a good customer service, I would implement a program about LISTENING and caring if the customer's order is correct. RANT OVER, My double ham biscuit was good, but I do not like their coffee since they changed...

This evening I stopped by my local Bojangles to pick up a snack for my family at the end of my order I asked for 4 cinnamon twist my 2 little ones favorite treat. Now I am told by the little girl over the speaker that they don't have them and that Bojangles have never sold them, I know this to be wrong because I have purchased cinnamon twist at this particular location for the past 3 years every day. My kids and I talked into cinnamon biscuits we assured that they were just as good as the quote "fictitious cinnamon twists that we miss wrong in remembering for the past 3 years" I purchased 4 of the cinnamon biscuits when we got home and opened them to my surprise there was only two instead of four and I received only 2 you can't really call them cinnamon biscuits there was a light dusting of cinnamon on a plain flat hard an dry biscuit with a even lighter drizzle of icing my kids are upset that they don't get there treat today and they will not eat it. I even have a recipe from the 24th of February just 2 days prior with the sale of the cinnamon twist on the recipe. Cinnamon twist are different from cinnamon biscuits cinnamon twists is a piece of pastry that has been rolled in cinnamon twisted baked and covered in icing. So in conclusion I was sold 4 hard flat dry biscuits with cinnamon sprinkled on it only received 2 for $5.95 and to top it off when I called it in to the store I was told I was a liar just looking for a handout I believe I am done giving my...

Walked into this restaurant and straight up to the register. The girl on the register was trying to put out orders. She took my order which was a single Cajun filet club sandwich. I moved down to the pickup counter thinking I would have a short wait since all previous orders were gone. Wrong. I witnessed the two girls on drive thru were more interested in having a personal conversation than seeing how they could help their fellow employees. No one making my sandwich. Then, a young male whom I suppose was supposed to be cooking or something casually walks over and gets a drink and then walks back behind the wall. Still, no one wants to make my sandwich. Then maybe a manager, I assume this because he’s wearing a red shirt, decides to take it upon himself to make my sandwich. Being such and after waiting the length of time I did, I took my order and left. After leaving the restaurant and opening my sandwich, I found it WAS NOT a Cajun filet club. It had a small, wilted piece of lettuce and a small, see through slice of tomato with NO BACON. Bacon, the reason for ordering the club sandwich was to get bacon. Although I could not find the bacon, I did find a human hair. And it wasn’t mine as I am almost bald. Totally disgusting and this visit brings a bad name to the Bojangles restaurant chain. Needless to say, I took the sandwich out of the box and threw it...