Moncheese Pizza — Restaurant in Surfside

I have never had a problems with the food or service until today. I ordered a Chicken salad wrap with ceaser dressing on the side and what I received was a sliver of chicken, with a bad tomato, more brown lettuce than green, and something that might have been watered down mustard. When I called to advise how disappointed I was I was given an attitude told that there policy only allows them to replace with the same item. Which after seeing and tasting this gross concoction I did not want. Nor did I have the time to deal with the rude young lady on the other line as I had clients to attend to. Extremely disappointed with the food and service I advised that I would be writing a bad review. Which is not something I would normally do. While busy working on a client someone from this establishment came to see me. I asked for him to give me a minute while I finished a Client. He walked out. When I was done with my day I politely called them back. Only to find myself back on the phone with the same RUDE young lady who told me that it was too late now but that the guy had come to give me a full refund on my purchase and for me to have a nice day then she hung up on me. I don’t know about you but I find the way I was treated just as gross as the food...

Horrible customer service! I ordered wings on Nov 4th and when it came you can tell that the wings were NOT freshly made. They were heated up and had that nasty taste. I called them to come pick up back the food and they did. Today is now Tuesday the 7th and when I checked my bank acct they did not refund my money. I called and spoke to the manager and he tells I got store credit SMH. I said sir I am suppose to be refunded to my CC, this stupid unprofessional pig is going to tell me that I must drive to pick up my money from their store bcuz he doesn't know how to process a refund. I said SIR I do not live anywhere close to ur establishment. He started to get smart over the phone as if I am calling to beg him free food. At this point I had to let him have it, called my bank and process...

Do not EVER order from this restaurant! We ordered food on our lunch break. Ordered at 12:20, estimated delivery time was 12:57. At 1:30 I called asking where the order was. They said "oh we didn't see it do you still want it" and said it would be 15 minutes. 30 minutes later we finally get our food. It ended up taking almost 2 HOURS. Mind you this restaurant is 0.4 miles away from where we ordered. Average food, terrible customer service. Avoid this place like the plague. They didn't even apologize or offer a refund. Our lunch break was long gone by the time we got our food and we had to get straight into meetings. So our food was ice cold by the time we finally got to eat it. I am telling everyone I know to never...