Taco Bell — Restaurant in Sussex

Went there to pick up my order due to the door dash didnt have the correct address because on there site its a wrong one So I called the store and asked them if they had my order and they said yes and I told the manager since door dash cant find you I will be on my way. So on my way my order was canceled but I still went there. Once I got there I approached the counter where a female came up to me and asked me what do I need I explained to her that I called and would like to speak to a manager she just starred at me and said k and walked away from me so I stepped to the side because someone else came up to the counter and some other guy came up to the counter and asked what I needed and I explained again waiting here to talked to the manager and this guy literally said okay whatever like really no need for the attitude. So the manager came up to me and I explained who I was and I was the one that called and the manager did a great job. But the other employees the mean mugging me and the way I was treated was uncalled for. I was polite the whole entire time not once was I rude. So going foward like location i will never be coming to again n will never recommend someone...

My concern is the unbelievable rude staff and extremely poor customer service. I had gone to this establishment and was waiting over five minutes at the intercom , the girl said she would be back...ha the staff said they be back and take my order . I waited and two other cars pulled up behind me. Waited over five minutes and not only my frustration but the people behind me showed frustration by honking , and had to back up out of drive thru and go in and get their order taken . I know the staff had to hear the cars honking , and the manager on duty made a lame excuse their headsets did not work....BUT they Knew customers were waiting in the drive thru and ignored them ....staffed could of waved us forward to the drive thru window and took the order if they could not hear ..no Excuse ...bad bad customer service ...I did not get food there and never will return to their establishment ..I do hope regional does see complaints address it according to staff actions with their customers ...please correct customer service it...

Very bad service at this location. They seems to always be out of menu items at this location and it always takes way longer than it should to get your food. I'm not proud of this but I love taco bell and visit them often and the last time I went to this location what sounded like a very young boy and girl refused to take my order. Said I was being rude when all I did was ask why it took so long for them to take the person's order in front of me. There was one person ahead of me in the drive-thru and it took over 5 minutes for them to just take their order! Even if somebody was training or the place was jam packed, how could it possibly take that long? Looking at other recent reviews there seems to be a clear pattern of children messing around or avoiding orders at the drive thru window. If you like taco bell its worth your time to drive 5 minutes south down 1-64 to the Pewaukee location. Different ownership better service and you will probably get your...