Burger King — Restaurant in Sutherlin

We stopped by here after a camping trip today to get lunch before the long drive home. I had requested my whopper without a few items and when I got it, it was completely wrong. When I walked up and politely told them so, the woman instantly apologized and said they would make another one. Randy in the back who made it tried to argue and say he made it right. I offered to show him my receipt with the customization listed on it. He remade my burger and then when he handed it to the woman at the front to give back to me, he said see what she can complain about now. I'm not sure why he's working here knowing Burger King offers to make "It your way" if he doesn't think it's important. I have never had such horrible customer service in my life or had someone so blatantly disrespect me the way Randy did in fast food. On a side note, the dining and cooking area had a dozen or so flies flying around landing on everything. Definitely not the...

Because of the whole Covid situation, we had to walk to the drive-in (I wasn't driving). Why not, I understand...except we waited at the order window for 5 minutes and no one answered. So then we walked up to the 2nd window and waited again for someone to show up. Then I heard a lady asked somebody's order when a car pulled over behind us. So we went back to the 1st window and waited again. Nothing. We went back to the 2nd window. After several minutes, I decided to go inside to make them realize we were here (wearing a mask and standing at the door) and the manager didn't let me explain what was going on and yelled at me that I wasn't supposed to be inside. I'm all for health measures during that time but stay professional and be aware of your mistakes, namely that you are in charge of an...

My wife and I went to go get breakfast! We ordered our food and paid for it! As we are leaving I went and pulled my wife’s sandwich out of the bag and it was cold! The sausage patty was still frozen in the middle! I opened my sandwich and the sandwich was really hot but my sausage was frozen in the middle as well! I called the store and some guy picked up the phone! I told him what was going on and I asked how often the checked the temp of the meat? He wouldn’t reply back! I told him that both our sausage patties were still frozen in the middle! His exact words to me “I don’t see how that is possible!” And hung up the phone! I went to call back they picked up then hung up again! Y’all are expecting to get paid $15 an hour than y’all better start acting like you...