Shogun Hibachi Sushi &Seafood — Restaurant in Sylacauga

I had the worst dining experience at Shogun last night. I chose this restaurant because of the vast menu and having little to no issue on prior visits. Upon arriving we notice loud music with cursing, someone from our party asked if it could be changed because we had our children present. The music was quickly changed to something more suitable. We had a large party of 8 and was seated quickly. When our drink orders were taken I also ordered an appetizer that I didn't receive till over an hour later and after reminding our waitress 3 times. Our food came out all at different times and 20 plus minutes between some of our entrees. We had people completely done with their meal before some even received theirs. One of our orders was wrong and one order NEVER came. There were other tables having the same issues with fewer people. It was as if they were sending food out with no particular rhyme or reason. Our waitress was friendly but inattentive...at one point she exchanged numbers with someone at another table and pulled up one of our chairs and sit down with an entirely different table. The food that we did receive that was correct was acceptable.Pure chaos!!! She did apologize for our wait and informed us that it was the kitchens fault and not hers(very unprofessional imo). She removed the meal from our ticket that we didn't receive. Our tickets were all wrong and took 3x to correct. Overall our experience was unpleasant and I would hope Shogun will become more organized before they lose any...

I'll start out by saying the food was amazing! Presentations were fabulous, food was fresh, well prepared and seasoned perfectly. The Gyoza (steamed pork dumplings) were tender and flavorful, spring rolls were crispy outside and not greasy, and the sushi was phenomenal. Highly recommend the Black Dragon Roll and the Fire Holiday Roll. The General Tso Chicken was spot on and stayed crispy in the sauce.

Due to it being the Grand Opening weekend we expected the service to be a little slow and have taken that into account in this review. We were greeted promptly upon entering and had very little wait to be seated even though they were very busy. The reason I marked down for service was that our server walked past our table at least a dozen times without even acknowledging us (not even glancing at us) and someone else had to come take our drink order after no less than 15 minutes - to where the other employee pointed out to her we had been waiting a long time. Our appetizer came out with the meal, and we had to flag our server down for a missing item. A server from another section was the one to check if we needed any refills and brought us our check, even though our section was nearly empty at this point, because our server was no where to be seen.

Prices were very reasonable, especially given the portion sizes.

Other than the issues with the one server the rest of the staff was great! They were all friendly and personable. We will definitely be...

My husband and I tried Shogun twice. The service was good. We kept smelling what I can only describe as sewage.. it really killed our appetite and the overall experience. My husband ordered Tonkotsu Ramen with pork. They had no pork. They brought my husband out chicken ramen in what seemed to be a shoyu broth. There was no fish cake, no green onion.. the worst part was the noodles. They were literally instant ramen noodles. Actually, I've bought better quality instant ramen noodles depending on the brand, this was like the cheap 0.99 cent ramen packs you buy at Walmart. I ordered an eel cucumber roll, the cucumber tasted like it had gone bad and was off. Ordered steamed gyoza and it was overcooked and hard, like if you bought cheap premade gyoza and then somehow managed to cook it wrong. The only thing we enjoyed was the presentation (they had nice dishware). This was extremely disappointing and I felt like it certainly wasn't worth the $60 we paid. We...