Dairy Queen Grill & Chill — Restaurant in Sylacauga

Where do I even start??? We went here a few weeks ago for dinner. It was a slow Saturday night and we ordered basic items on the menu including chicken strip baskets, a burger basket and a birthday cake shake. While ordering, the guy behind the counter skipped over my wife, and ignored her when she made her order. He stared at me and expected me to speak on behalf of my wife. We waited 30 minutes on the food and the entire 30 minutes, the staff in the back were at eachothers throats because they were short staffed and staffed with inexperienced workers. When the food finally came, my shake wasn't even what I had ordered. The chicken strips were RAW. We saw PINK in these uncooked strips. The final cherry ontop was the dark brown hair that I found in my overly seasoned ranch chicken (barely edible). After getting the only employee who spoke english, we ended up demanding a refund on our meals and walking out. I will NEVER go to this...

I was very happy with the service I experienced last night at the Childersburg Dairy Queen. Their freezers are full of cakes! Sylacauga Dairy Queen never has cakes in their freezer anymore and I had ordered in advance for a birthday party. I was unhappy with one of the cakes decorations and the girl in charge refunded my money and told me I couldn't have either one of the cakes! The Dairy Queen in Childersburg was SO friendly! Pulled an Oreo cake from the back and decorated it on the spot for me. I will ALWAYS go to Childersburg Dairy Queen from now on. Thank you all in Childersburg for everything you did to make my baby girl's cakes all she wanted them to be. I wish I had a picture of the cake she expected me to be...

Everytime time we come here its a bad experience I went today and like always the blizzard I got was done poorly they never put hardly any ingredient in the blizzards and they never mix them up the one I got today was a choco strawberry and had to give it back they said they was going to remake it but they didn't and they didn't add anymore ingredients to it they just mixed it up some more it was almost straight vanilla the burgers here also will have little tone bits of bacon on it and very lil sauce on them they are very greedy on the ingredients and the owners here are very rude and will go straight to trying to argue with you I don't not recommend this DQ I will start going else where I'm done giving...