Farmers Home Furniture | Sylacauga, AL — Local services in Sylacauga

As others have mentioned, the sales staff in the store are great. They are patient and informative and will spend as much time as you need helping you pick out something and answering your questions. However, once the sale it made, it's a different story. We bought a couch, loveseat, mattress, and box springs back in June 2021 and when they were delivered, the delivery guys just left the mattress in the hallway with the plastic on, the ripped the side of the box spring putting it on the bed, and they carried in the couch and loveseat by the cushions that were sewed onto the arm rests. We had to ask them not to do that so they didn't rip the stitching! Not long after, the recliner mechanism on one side of the couch stopped working. They sent out a tech to fix it and he couldn't, so they were going to order us a new couch. After waiting for 6 months, being told it was on back stock, and then told it was discontinued, we finally had to pick out another set in December. Two years later, the recliner on the new couch stopped working properly on one side and they sent out a tech who said it needed the entire underside of the seat replaced. Again, it was six months later, after being told they lost the part, then told that someone messed up putting in the order, then being told the part had the wrong number on the box, meanwhile no one calling us back to let us know what's going on (which honestly was our biggest issue)! We had to keep calling and asking about things ourselves. We wanted to support local business, but this has been a disaster. We understand things happen, stuff breaks, and styles get discontinued, but when no one even calls you back, they blame each other, and you're left to follow up over half a year, it's just beyond frustrating. I will say this, the owner called did everything he could to make it up to us after the fact, offering us a replacement couch if this ever happens again, a voucher, and a sincere apology, which is greatly appreciated. I truly believe they are good people, but this was just a...

I was going to give 5 stars but unfortunately I'm not able to do so at this time. Let's first start by saying the people in house are great they really were just great people very helpful and made the buying experience a great one. That being said. This place failed when it came to the delivery side of the process. Was told it would be delivered Tuesday I took some sometime off work to make sure I was there. Called and was told the delivery would be between 12 pm and 2 pm. And that I was next delivery and was assured they would be right over. 12 came and went 1 came and went 2 came and went 3 came and went. I called again and was told they are out on another delivery and assured me I was Next again. I informed them that I took off some time from work to be there. I said I need to get back to work and my wife would be waiting. About an hour later I got a call saying that now the delivery would be between 6-630 pm . My kids go to bed at 7 6:30 came and went and they were there at 7-7:15 ish and my wife had to wait up and keep the kids up Incase they came as she wouldn't be available to answer the door and get the little ones in bed. All in all beautiful furniture nice staff. Horrible delivery and communication. So...

I could not be more pleased than I was with the customer service at the Sylacauga Farmer's Furniture. The staff was friendly and eager to help. My daughter and I were fortunate that Deanna became our sales person. I am a retired interior decorator; my daughter is a busy professional court stenographer. Deanna tirelessly worked to show us options based on the criteria we gave her. She willingly moved furniture so that we could see combinations that were different from the store displays. She understood my need to plan furniture placement so that what we selected would function once it was delivered. Deanna went the extra mile to insure promised delivery. One item was on a delayed back order. Luckily after exhausting normal channels Deanna located it for us at another store. She worked tenaciously to help us achieve our goals. I am certain she would do the same for you. She is the epitome of good...