Dunkin' — Restaurant in Tavares

They refused to take my US Currency, $50 bill. I asked them why and manager said too much counterfeit. I expressed my displeasure with a large US Corp not taking US currency and she said stop getting angry and upset at me and slammed the door in my face. I found some smaller currency and had to wave at the other girl to open it back up so I could pay for my order. They got my order wrong. I ordered a triple espresso, a cup of ice, a wrap and a sandwich. They put the espresso in the ice cup. I told them thats not what I ordered. Manager came back over - told me, "Thats not what we heard"...I said no problem, just fix it. She said "I can fix it sir, but I'm going to have to charge you for the cup of ice"...I said then forget the cup of ice - just give me my espresso, she said, "SIR! Stop getting upset with me I am just trying to get your order right"- I said I am not getting upset she said, "yes you are sir"....slammed the window on me again and started talking about me to the staff, at one point she was laughing like she was making jokes about me.....they finally brought me my triple espresso and I was finally able to leave. I felt completely disrespected - she was rude, over-bearing, obnoxious, unhelpful, annoying and unprofessional. She has a very think northern accent like New York. I literally don't want to go back to this location for fear of having to see, or deal with her. She is setting a completely horrible example for the younger workers working under her at this location.....And to top it off, the Turkey Sausage McMuffin was completely uncooked like it just came out of the bag and the sausage was cold to the touch. I took pictures in case you didn't believe me....

I went to the drive thru and ordered a couple items, the sign in the drive thru has posted a certain price so I know what my total should have been. After pulling up to the window there was a guy that was not professional in appearance, I say that because that is the first thing that's noticed. So he tells me the total and it was about 5 dollars more than should have been. So I asked him why was the price so high that I only ordered two 3$ items and hash browns and he says that's the price just give me the damn money or go somewhere else. So I asked if I only ordered two 3$ items why is it so high the sign says 3$ each and he began to threaten me and cuss at me so I pulled off. I went inside to speak with the manager and the manager told me that the price was the price but if I had ordered a coffee I would get the sandwiches for 3$(which would have saved a lot of unnecessary drama if the cashier would have let me know that) to read the fine print. All good but keep in mind While we are having this conversation the wanna be thug behind the counter was yelling, cussing and threatening me. I am a disabled veteran AND AN WEAR AN EYE PATCH ON MY LEFT EYE so that read the fine print comment was definitely a jab at my handicap. I've called corporate to file a complaint 3 times and was assured that some one would reach out to me which never happened in a little over a month. Neither from corporate or the franchise owner. The manager and the thug wanna be be too both be fired. Avoid this Dunkin and go...

Wish I could post a picture here of the toast I was served ... Teresa who made it told me ahhh well I figured it was double toasted.... I'm thinking would you eat black burn toast. BTW never ordered double toasted. But wouldn't see why anyone would want black burnt bread first thing the morning? Matter a fact would you pay 3.99 for a black burnt piece of avocado toast? Really didn't understand why it came out the window. People are paying hard earned money for your food, should be made with care not just sent out without regard to how it's prepared or served. This is how you lose local support. Will not be coming back to this location. It wasn't the fact the bread was burnt. It the fact the woman thought she was justified serving black...