Dairy Queen Grill & Chill — Restaurant in Tempe

After a long day I decided to make a stop for dinner at my local DQ. I order 2 burger meals and a $7 chicken meal, I wait a few minutes at the window to receive my drinks, ice cream sundae receipt. I am told to park in front of the store that the cashier will bring me my food. There are two other cars parked out front. I come to find out they are also waiting for their food. My 2 month old starts fussing since he’s been in his car seat for a while, needless to 15 minutes passed I call my partner to come and wait for the food since we live around the corner. I go to take off and they finally bring out my 2 burgers and 3 chicken strips. I informed the cashier I was about to take off. He claimed that they made the food fresh which is what caused the delay. I get home to cold burgers and warm fries. My son’s chicken seemed to be the only fresh thing in the bag. So not only was I lied to I waited over 20 minutes for cold food. My son’s ice cream melted. This “fast food” was a...

Paid $18 for 2 burgers, 1 side of fries& a funnle cake....? She didn't tell me the total till i got to the window, unlike the person b4 me, who got her total b4 the window. Also seems like they are only fast with ice cream & actual food takes them a while. Had to pull into the parking lot and waited for 10 minutes..... Get my food & the fries are cold..... Didn't even want to go back to tell them. Would've been another 5 minutes. Later got home went to eat the burger. The buttom bun of my burger is sooo soggy & i got pretty far into the burger b4 i realized WHAT i was eating ( I was hungry) but some parts are still VERY pink. The other burger looks fine but mine does not. I probably can't even get a refund kuz the girl didn't give me my reciept...I even tried calling them legit 15 times and they won't answer.....like this is a joke. Will go to a different location...

Unbelievable. The new mobile ordering while you sit in the restaurant. First, we approached the counter preferring in person ordering. Told we had to use app for mobile order.

Restaurant was clean.

Sat down and submitted our order. Waited…waited…watched and heard as the 4 teens working were shrieking, engaging as silly teens. Still waiting.

20 minutes later we approached the counter, interrupting group chatter to check status on order - not complicated. 2 bananas splits.

They all looked at each other, one pulls a bag from a freezer, “oh you mean this order?” I can’t at all understand the logic of completely ignoring your only customers - you weren’t kinda wondering why we were hanging out in the lobby?

Asked for a refund. Can’t refund mobile orders!!! You only allow mobile orders and you can’t reel refund it after horrible service....