We've been a few times to the Vine since we live in the area. The service is slow, the food is somewhat overpriced and pretty hit or miss. As another reviewer said, the wings are so tiny and dry we couldn't tell that they came from a chicken. Potato salad is try and tasteless, but the sandwiches are pretty good, although a couple dollars more than they should be.
The Vine's biggest problem is it's servers. Calling them lackluster is being kind. They have ONE superstar bartender who's friendly, professional and fast, but the rest are pretty much duds.
The reason for my one star review was our visit today, our LAST to the Vine. We went in for a late lunch and a beer around 2:30pm. There were exactly 4 people in the place, 3 at the bar and one at a table, all men.
We sat at the bar and waited for the bartender, a thin bleached blonde in her 40s, to acknowledge us. She was busy chatting about some a business retreat one of the patrons is going on. Finally she took our drink order and brought back a Guinness full of froth. Apparently she doesn't know the proper way to pour a Guinness. That's fine, we didn't say anything but just asked for a menu.
She then turned her back on us entirely to chitchat with her friends.They were exchanging email addresses and showing each other pictures. We watched her pleasantly greet and serve two men who came in and looked at each other. Oh, so she can be friendly! Anyway, we decided what we wanted and waited for her to turn around. And waited. Remember, she knew we asked for menus. She finally turned and we had to call out to her, can we order please? She looked put out and just said, "Yeah, what do you want." No smile, no apology. I almost left at that second, but my friend was already ordering. Bartender left to put the order in and went back to ignoring us. We noticed Judge Judy was on a TV facing us and were watching it and talking about it. At this point there were no other patrons in the restaurant and none in the bar besides us who could see this screen.
Bartender walks up with the channel changer and changes it to a sports station. Never mind that there were at least 6 or more TVs throughout the bar with sports on, or that we were clearly looking at it! We were juts like, right, that's it. We asked to cancel our order and we would pay for the drinks. She asked why and we said because you made it clear we aren't welcome. She claimed she "couldn't cancel" our order and we would have to "pay for the food." My friend said she wouldn't pay for food she hadn't eaten. Then her bar patron buddy decided to speak up and say, "That's stealing." My friend told him to mind his own business.
I went around to try to find a manager to explain why were were leaving and not coming back, when bartender comes over and says SHE IS the manager. "Well, you're terrible at it, " I said. She said she didn't know we were watching that TV, etc., and acted really clueless. Maybe she really is that clueless, who knows.
There's really no excuse for a server or bartender to ignore patrons, especially when there are so few there. I don't like to call women bimbos, but this one deserves it. Either she's too dumb to know how to serve customers or she deliberately fawns on males and ignores females. And someone decided to make her manager!! (Unless she was lying.)
So if you like really poor customer service, overpriced food that's hit or miss, and unprofessional bartenders who don't know how to pour a Guinness or serve women, this is your place. Like I said, we...
Read moreFood here is okay. Typical bar food. I’ve had pretty good experiences here but the last 2 times I believe I’ve had the same person take my order over the phone. I work in the same plaza and they offer a discount to other businesses around the plaza. Last time I ordered they forgot to give me the discount even though I told them before I hung up. When I went I paid and forgot about the discount. I called and they said that it’s a not something they have to do so that I had to call and speak to a supervisor or manager. I let it go because it was just 6 bucks. It was fine. Today I ordered again and told her over the phone I worked in the plaza. She said okay and told me it would be ready in 20 minutes. I went and she didn’t even say hi. Just stared at me until I got to her and I said hi. She then loudly and rudely says we don’t always give out the 20% off because we don’t ever get anything in return. Then I said okay whatever you guys have to do. If you didn’t want to give me the 20% off then don’t. But don’t be rude about it. You can’t just say you guys offer that and then decide you don’t want to once the order was placed. Cathy learn to be nicer to...
Read moreVine Tavern and Eatery gets five stars and earns every single one. Walked in around Saint Patty's Day and instead of the usual green chaos, they had kids in there doing traditional Irish dances. It was unexpected, wholesome, and honestly pretty cool. Felt like a real community moment in the middle of a place where you also get to crush a burger and a beer.
The atmosphere is great. Laid back but lively, not one of those places trying too hard to be trendy. Just good energy, good food, and people actually enjoying themselves.
Food was pretty bangin. Solid menu, everything came out hot and full of flavor, like someone back there actually knows how to cook bar food without turning it into grease soup. I did not dive into the drinks, but it looked like they had a solid selection for anyone looking to sip something stronger than soda.
Staff was straight up awesome. Friendly, fast, and just cool to talk to. No fake customer service smiles, just people who seem to like where they work and what they do.
Whether you are showing up for a game, some food, or accidentally catching a cultural performance, this place delivers. Five stars...
Read more