Pizza Hut — Restaurant in Temple

I went to this location to pick up my pizza. The young lady told me that she did not have my order so I looked at my phone and she went to the back. I discovered that there was a problem a glitch with it going through so I completed it, and meanwhile, this other girl came upfront that says she was the manager, and I was explaining it to her that I had it and that it was a glitch she went to explain to me. Oh no our computers have been running properly all day and I explained to her these are machines and they do go down Her whole attitude was very bad, her delivery of it and everything and then after I receive my pizza, my pizza was very dry on the cross and everything. It looked like it wasn’t even baked well, and I explained to her that the customer service that she gave me was not appropriate. That she should go and read that sign that they have up in their store about treating customers and themselves and wanted this to be a good experience for you. She did not do that. She was still just always defending her bad behavior she should have very apologetic even if she thought that I was wrong that’s good customer service and I would never go back there again. I don’t care if they have free or whatever I would never go to that location again because customer service is a big thing with me and when you don’t treat your customers, right and also I forgot she told me this too that I came in there looking like I was looking for trouble. How is the what is the what is it that you doing that you just walk in the store and just explain to the young lady that it didn’t go through? How do you look like you coming in for confrontation? I personally believe that it was racist because female so that mean all African-Americans when they come into your establishment, they look like they’re coming for confrontation that’s different. Never heard that one before but AnyWho, I will not be going there again free or whatever and will not allow any of my friends or family to go to that one either if we have to drive a hour to another location, we will do that because that young lady I’m not gonna say all of the locations are all of them in there was racist that one person was racist which is sad because she said she was the manager, and the crew was only as good as the head and if that’s the head that they’re following I could just imagine what the crew is gonna be acting like if they’re following the head late like that and then even when I approached her about it, she was like you yelling and screaming but yet you tell me that when I said that you wasn’t addressing me properly oh well it did seem like that but oh what it’s just your opinion that matters and me as the customer Who, if customers don’t come into this location, you don’t have a job But that’s my thing for today and I had to let other people know this that this is what is going on over there and I didn’t see her her name tag but she said that she she’s the manager over here so and this was like about 2:30 in the afternoon but I just hope that you know Pizza Hut take a look at this and get their people in order because if that’s who you’re putting in charge over people shame on you your business is gonna go belly up because that’s the one that’s running your business for you when you’re not there And you wonder why you get low sales there that’s why because of people with attitude like her and I’m gonna give you a picture of...

I received a free cheese stick message on my Pizza Hut account. When I applied it to my cart to order, the total wasn’t showing $0. I called the store before submitting the order to see if they would be able to honor it. I was told yes they can take care of it over the phone, so I proceeded to place the order online. When I arrived a nice young lady helped me and we spoke about her lovely nails for awhile and then transferred me over to an older lady named Silvia who may have been a manger. Silvia told me they can’t honor it because it has to do with my rewards but I tried to explain what I got and she cut me off while I was talking and tried to give me a hotline number which I politely declined and decided to pay for the order. My order said it would be ready at 6:52pm and it was 6:58 by the time I finished paying. She then told me it would take 15 minutes. I told her unfortunately that won’t work for me because I had to be somewhere at a specific time and I asked if she could cancel it. She then appeared frustrated and rolled her eyes. I tried to explain I’m not trying to be difficult and attempted apologize and get her to see my side of the story so she could understand I wasn’t upset. She cut me off while talking again and said “the order doesn’t get started until you pay for it” and walked away mid conversation. I felt extremely disrespected and embarrassed by Silvia as other people were in the lobby watching the entire scene unfold. I hate looking unprofessional and rude. I have worked in the food customer service industry for 5 years. I understand needing manager approval and not being able to honor certain rewards because of the system. I am not upset about not getting free food as I was willing to pay for it no issue. I am upset about how I was treated at that location especially since I drove out of my way to this location because my app said the Pizza Hut closest to me didn’t honor my coupon but that was the next closest...

Pizza Hut 11-22-24

We chose Pizza Hut for Dinner tonight. It’s been a while since we had Pizza Hut.

We ordered online thru the app. It was fast and easy to create what we wanted. We had:

1 Large Tavern Specialty Pizza: The Ultimate Whole Ingredients: Sweet Marinara, Caramelized Onions, Grape Tomatoes, Pepperoni, Fire Roasted Peppers, Italian Sausage

1 Large Hand Tossed Pizza Specialty Pizza: Meat Lover's® Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork

1 Large Original Pan® Pizza Specialty Pizza: Super Supreme Whole Ingredients: Classic Marinara Sauce, Beef, Green Peppers, Ham, Mushrooms, Onions, Pepperoni, Black Olives, Pork

1 Large Hand Tossed Pizza Whole Ingredients: Sweet Marinara, Pepperoni

1 Breadsticks with Marinara Sauce - Double Order

They were super busy tonight it was supposed to be 35 minutes but took an extra 35 more minutes! That was fine.

We got hot and fresh pizza.

We understand things don’t always go the way we plan. The staff was friendly and helpful.

We tried the Tavern pizza. It was OK. Nothing special. I like the thin crust supreme better. But I can say I tried it.

The other pizzas and bread sticks were good as always.

Some of the customers were very upset and giving the employees a hard time. Yes, we waited a long time for our pizza but that’s how it is sometimes. We had dinner a little later than we planned but it was all good!

Yummy Pizza!

We will be back. (Maybe not on a...