Subway — Restaurant in Tennessee

Ridiculous today. Both sandwiches on our online/app order were made incorrectly, which we discovered only after we returned home. Called the restaurant and an employee put me on hold while they contacted a manager who was apparently not on site. Was then instructed to return the sandwiches so they could remake.

After driving 20 minutes back to the restaurant, the employee wanted to examine the alleged wrong sandwiches first before remaking them. 1/2 of one accidentally fell behind the counter to which she sarcastically said ‘thanks for that’ or something along those lines. She did remake the sandwiches correctly and as per the receipt but there was no offer of maybe a cookie or discount for a future purchase. Just a ‘sorry about that.’

Not looking for free food but if you screw up, own it. If your customer has to go out of their way to get what they initially ordered, offer to compensate them for the hassle in...

Ordered off Uber eats to pick up. There was not an option for toasting my subs. So I called their phone number 4 times to have them toasted and headed right over 10 minutes before they were even supposed to be ready. I asked the lady if they could toast them. She advised they were bagged and ready. I explained and she was rude and asked if I wanted the whole thing just heated. Mind you I explained I called and head over to make sure they were toasted. She then had an attitude and was told someone she needed help because she had to take my sandwiches apart to heat them. I don’t plan to return. Why not just say on Uber orders come as is ? Instead treat someone like that, even knowing they called your store several times and your phone is not working. Worst...

I never thought I would have to write a review about subway because I’ve always had a good experience every time I visit. But this time I walked in and asked for the sub I always get and this old lady had attitude..... Had a big attitude. I asked for a foot long and she said no aggressive and I thought she was joking so I played along but then I realized she was being serious. Then she finally began to make my foot long as she was doing it she was being rude and not in a polite manner. Also as she was making my sub she kept look at my two friends who aren’t eating in a really disgusted way. Then I payed we left as she was staring at us. I don’t think I would return to the new subway that just opened on Almaville rd ever again. This really...