Ridiculous today. Both sandwiches on our online/app order were made incorrectly, which we discovered only after we returned home. Called the restaurant and an employee put me on hold while they contacted a manager who was apparently not on site. Was then instructed to return the sandwiches so they could remake.
After driving 20 minutes back to the restaurant, the employee wanted to examine the alleged wrong sandwiches first before remaking them. 1/2 of one accidentally fell behind the counter to which she sarcastically said âthanks for thatâ or something along those lines. She did remake the sandwiches correctly and as per the receipt but there was no offer of maybe a cookie or discount for a future purchase. Just a âsorry about that.â
Not looking for free food but if you screw up, own it. If your customer has to go out of their way to get what they initially ordered, offer to compensate them for the hassle in...
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