Church's Texas Chicken — Restaurant in Texarkana

We only decided to visit this restaurant based on the promising description on their website, which highlighted the quality and value of their food. However, our experience was far from satisfactory. The staff member handling our takeout order seemed rude and inattentive, failing to ensure that our complete order was packed and that we received hot, high-quality food that matched what we paid for. It's disheartening to encounter such lapses in service, especially when customers expect great service in return for their hard-earned money. The absence of basic items like plastic ware and napkins further added to our disappointment, resulting in an overall unpleasant dining experience.

Despite these shortcomings, it's worth noting that the young lady at the counter and the one at the window provided good customer service. Unfortunately, the positives were overshadowed by the negatives. The chicken we received was tough, and the portion sizes of the sides did not align with what we had paid for. This experience was particularly frustrating as we were traveling through town with children, and their dissatisfaction with the meal only compounded our...

Ordered a surf n turf combo and a 2 piece mixed combo with slaw and a coke. The girl taking my order kept asking me to repeat my self and eventually asked me to pull around because she couldn't understand what "surf n turf" i was asking for. I explained again at the window, after sitting there and having employees staring out the windows at me and talking, before she finally opened the windows and asked again. I paid almost $17 for a 2 dark piece combo (I actually paid for the dark/white combo. But got 2 dark pieces) and never got a side or drink with my surf n turf. And the staff was rude. "Mmhmm" was the response when I thanked them, for whatever reason, when I finally got my food and it was wrong and lacking. Phone number goes directly to voice mail, so forget getting ahold of management. All around not a...

This Was My 2nd Visit At Churches Texas Chicken On StateLine. The Drive Thru Was So Busy, I Went Inside, 1st Time Inside. The Manager Runs An Awesome Crew. She Was Waiting On The Drive Thru, Plus Waiting On Us In Line Inside. The Food Was Fresh, So Good And Hot, They Made Us White Gravy And It Was Delicious. Everyone Working There Was Super Busy, Very Polite, Courteous And Looked You In The Eye's, Smiled And Thanked You. Awesome Night Manager On A Saturday Night. Very Impressed With All Services And Out Dinner. Very Impressive, Totally Remolded, Absolutely Very Busy, I Went Inside Cause Drive Thru Was At The Street, When I Left, There Was A Line Inside Also. Excellent Customer Service And My Order...