Big City Wings — Restaurant in Texas

I’d like to take the time to personally recognize Ethan, the manager at Big City Wings for his truly outstanding service and leadership. From the moment I walked in, his energy, professionalism, and genuine care** set the tone for a positive experience. He carried himself with the type of calm confidence and attentiveness that instantly puts customers at ease.

Ethan greeted me with a smile and treated me with the utmost respect and kindness. Every interaction felt sincere — not rehearsed or forced — which speaks volumes about his character and his pride in representing Big City Wings. He took the time to listen, understand my needs, and ensured that everything about my experience was handled smoothly and efficiently.

What stood out most was his empathy and emotional intelligence**. He has a rare ability to connect with people on a human level — not just as customers, but as individuals. In today’s world, that kind of service is becoming rare, and it’s what turns a good experience into a great one.

As a manager at AutoZone, I recognize exceptional leadership when I see it. Ethan demonstrated the qualities of someone who doesn’t just manage — he inspires his team through example. His professionalism, patience, and positive attitude clearly influence the environment around him, because every staff member I observed mirrored that same courteous and upbeat demeanor.

A simple act of kindness can create a lasting impression, and Ethan’s compassion and attentiveness left one on me. Because of his efforts and the overall positive experience, I’ve decided to recommend Big City Wings to cater our district meetings for the rest of the year. This is a direct reflection of how one manager’s dedication can ripple outward and make a real impact on customer relationships and brand loyalty.

Ethan embodies everything great customer service should be — respectful, knowledgeable, caring, and professional**. Please extend my sincere appreciation to him for setting such a high standard of excellence and representing Big City Wings in such a positive...

Revision: I'm really happy to say that I had dinner here just a minute ago with my fiancee and I was very pleased with the service. Even on a relatively busy night, the service was fairly quick and the hostess was very polite and helpful. Due to my past service I'll keep it at 4 stars and change it to 5 if the service continues to be good from now on. I will definately eat wings here again and recommend it to anyone who hasn't tried it yet, the wing sauces are good, the wings are moist, and the wings are not flooded in sauce. The waffle fries are also really good. I can't wait to come back and try the crawfish as well! I'll leave the original post at the bottom for those who are interested but it will be completely deleted if I continue to see good service here! The fact that management was polite and apologized about the situation as well as gave me a free meal was why I felt necessary to give this place another chance, so thank you to management for not letting me down!

Original Post: (Revised from 2 stars to 3 because the management or an employee gave us a free meal voucher and apologised for how absurdly long it took and for having the food coming out cold the first time of waiting for over 45 minutes) Got here, ordered at 9:17pm while there were a max of 3 small tables full in the store. It is currently 10:27 and I still don't have my food. Was told a 15 minute wait and I had to have it re-made after it has been sitting for 40 minutes with nobody telling me it's ready or even asking me if I was waiting on an order. The only reason for 2 stars is because the wings are generally pretty decent and most of the time the service is good. Other than that, I would never trust this place to their timing again. Next time I will have to make sure the same lady doesn't take my order so I can see how valid this review is as a whole and edit this review as needed. At least a manager asked if I...

The reason I choose to give this restaurant a star at all is because I’ve been to this location 3 times and the food was very good everytime.5stars to the cook. The first time and the second time I visited I stood at the door for about 5-10 minutes as I observed the waitresses laughing and playing in the back section of the restaurant then finally walked up grabbed menus and just looked at me she didn’t greet me and ahe had a attitude,The food was prepared fast and it was good but the drinks that came from the soda dispenser tasted horrible as if they don’t clean the nozzles so my wife tried different ones and I guess this cause a problem for this big arrogant lady who was the manager my son wanted to taste it for his self to see what it tasted like and she looked at him and sarcastically said” so, now you’re gonna drink it”as if we were trying to get a free drink or something I guess.When she did that I was done . Because the last time I was there I had a complaint and she caught an attitude just like she did tonight.My wife and I both have over 20 years apiece in managing restaurants and the one thing that I know is that the customer is always right. My bill was $100 and I had a handsome tip but I believe I’ll leave this tip for corporate instead.poor service starts with management. If you have a lazy manager with an attitude problem you’re staff will be a reflection of her.I’ll never come back to this location and I live in this...