McDonalds — Restaurant in Texas

Worst customer service ever, will never return here again. They always miss an item I order or make my burger incorrectly, it never fails. Also when purchasing nuggets after asking you what type of sauce at the speaker you still will not receive any in your bag. No greetings when you get to the window, they just hand your food out & don’t say anything. Horrible customer service & the manager Olga is the worst. She always has an attitude since I been coming here for years & will argue with you. I don’t know who put her in charge but that was a big mistake. Worst customer service I have ever come across in my life. Not overacting either. Horrible person! I am a nurse & I remember when they were giving a special of a free of your choice hot & spicy or cheeseburger with a small fry as long as you show your badge. Well one day I went through drive thru to get that & my kid a happy meal, I showed my badge to the young lady that also took my money for my happy meal but then the Olga lady came to the window demanding my badge again & with a confused look on my face I showed her. This rude woman proceeded to tell me she never saw a badge like that & to never come here again asking for the promotion with that. I was like excuse me I work in the hospital & explained to her the type of nurse I am & what I do. She didn’t even let me finish & closed the window in my face. I got my food & said I will not spend my money here again. However, you know when your kids ask you will do, but this time I promise I am done. Jack & the box & sonic will get all my money when I need to get something close by. Both have nice employees & food...

I recently visited a McDonald's location, and unfortunately, my experience was far from enjoyable. Here's a rundown of what went wrong:

Ambiance: From the moment I walked in, the atmosphere was uninviting. The floors were sticky, and the tables were littered with leftover food and trash. It was clear that cleanliness was not a priority at this location.

Service: The service was equally disappointing. The staff seemed disinterested and unapproachable. It took an unusually long time to place my order, and when I finally did, the cashier was rude and inattentive.

Food: The food was the biggest letdown. My burger was cold and soggy, with wilted lettuce and a stale bun. The fries were undercooked and greasy, lacking the crispiness that McDonald's is known for. To top it off, my drink was flat and tasted off.

Overall Experience: This visit to McDonald's was a complete disappointment. The lack of cleanliness, poor service, and subpar food made for an unpleasant dining experience. I hope this location takes steps to improve its standards because it currently falls far short of what customers expect from McDonald's.

This lady who cleans the fountain does NOT COMMUNICATE I swear...

Just left location and had the WORSE experience I've ever had asking for a cup of water. Felt judged and discriminated for asking for a cup of water. Never going back. She then says it will cost so I ask how much she rings it up as a small coke and it's 89 cents. No. Not today. Had to have someone else come over and it went to 32 cents. I have NEVER paid for a cup of water when honestly I was pouring water for my child and regardless of what the person before or after me poured my intentions were pure water. I feel humiliated cuz it was very unnecessary. Then the manager on duty I'm assuming tells me she's giving me the water for free.....but why was it a big deal. Then before she sees my receipt of what I order she sees one of the kids with me with an Orange soda....in which is correct before h ordered a kids meal. I wanted her to pour it so she can see I was getting water. This is highly unacceptable. If this happens....how about just pouring the water which I suggested numerous of times and not judging what someone is putting...