Shipley Do-Nuts — Restaurant in Texas

We ordered because 1. they're on Doordash and 2. they had pretty good reviews. Well bad idea.

We ordered a mixed dozen to try some of our favorites and a couple new flavors (favorites we've had at other shops back home) and their beignets The glaze has a weird taste to it, almost sour. I thought I was crazy so I had my husband try and he got the same odd taste. Completely ruined the taste and the cake donuts we got without the glaze were dry and desperate for something more.

Next the Beignets, not at all a Beignet! It's basically a powder sugar donut the texture and flavor are WAYYY off. The only people who would think these were beignets must have never set foot in New Orleans and for sure never had a real Beignet.

I wish I had a photo from them yesterday so you could see the madness they call a beignet. The other donuts looked good just ruined by the funny. tasting glaze. Time to try a...

I am writing to express my disappointment and frustration with the service | received at Shipley's on June 27, 2024.Despite arriving during business hours, the store closed an hour early, leaving me stranded. When I attempted to place an order through the drive-thru, the staff was unprofessional and rude. After persistently honking and requesting assistance, an employee finally emerged to inform me that they lacked the necessary ingredients to prepare donuts and had none available. The lack of communication and unhelpful attitude from the staff were unacceptable. As a customer, I expect a certain level of service, including respect, courtesy, and transparency. Unfortunately, Shipley's failed to meet these expectations. I hope the management takes necessary steps to address these issues and provides better training to their staff to ensure a more satisfactory experience for future...

So I doordashed 5 donuts, milk and a kolache. I got 3 donuts. I had already called because on DoorDash it didn't let you choose which kind of milk. So I called and told them chocolate, and thats when they told me they didn't have ham and cheese kolaches so I chose another one. They didn't mention anything about the other donuts or ask me to trade out the donuts I wanted for some they actually had available. I also called my DoorDasher and he told me they handed him the food and didn't mention anything about missing products. Look it may not be a huge deal but I spent almost $20 bucks and for me to not even get a call??? So I can trade them out. Instead they don't give me any donuts at all besides 3? Is very rude. Also when I initially called them I had to call 5 times!!!! The 4th time I literally heard them pick the phone up and place it back down to hang...