Subway — Restaurant in Texas

If I could give ZERO STARS I would. Last night I placed an online order for pick up with their worthless application @ 9:20 pm. The app told me it would be ready by 9:40 pm. I arrived there by 9:42pm and made contact with one (Ashley) of the two girls working. They were attending customers so I politely waited as I saw their online pick up shelf was empty. Minutes later I asked Ashley I was there to pick up my online order and she told me " I haven't even made the order because we are busy with customers". There was customers but is my understanding that if the company has an app for customers to order and pick up at a certain time...the employee CAN NOT just not do the order and say they are busy...there has to be where the online order gets done just like the customers orders inside. If this is not the case then Subway is doing things wrong f or training their employees the wrong way. Ashley wanted for me to wait for her and the other employee to finish with their customers before making my order...to which I decline and requested a refund. She continued to make another order and several minutes later she grabbed my receipt and was about to make the subways. I told her again I just wanted my money back and she looked confused so I just told her I would just come back the next day to talk to a manager. She advised they had no managers but an employee acting as a manager. I decided to go back the next morning. Today, I arrived and took the guy working the morning shift 50 minutes for him to issue me a refund. While there I observed he had issues with three customers...couldn't enter a coupon for a customer that was upset to be paying regular price, a customer who order was ready but he was trying to get the coupon for the other customer and two other customers who walked out upset. Employees seem to have a problem with training, not knowing what to do or how to do their job; also they work super slow with NO SENSE OF URGENCY whatsoever. I was already upset AGAIN and asked him if I could please get my money back so he finally did. It took me 50 minutes to get a stupid refund!!!! This location used to have good Employees and now it seems that whoever is or was in charge is dropping the ball on training the new staff and hiring the right people!! My suggestion for customers is to pay a bit more and go across the street to Jersey Mike's for a better and more pleasant experience..more expensive but you get what...

Yesterday, 2/11, I passed by to pick up an online order 40 minutes after I placed it and it was still not ready, I had to wait an extra 15-20 minutes. I then got home and my subways were only wrapped in one rapper, instead of 2, so it had bled through and ripped apart. I also realized they didn’t add a cookie I had ordered. I tried calling the restaurant 3 TIMES and got no answer. 5 hours later I reordered my saved order from the app, and I get home to be disappointed once again by the same lady, I ordered Italian herbs and cheese bread and she gave me a regular plain bread. My meal did not taste the same as my usual order, which it SHOULD since I have my order saved as a favorite on the app. On both orders, my sandwiches were very thin. I love subway, but I’m extremely disappointed with the service I received yesterday. It’s my local subway, but I highly doubt I’ll be returning to that location unless I know someone else will...

I love Subway I always go for the tuna subway wrap. All trimmings mayo and mustard all the way. I like my bread finely toasted with cheese. Hmmm! The gentleman who attended me did an excellent job. Greatly appreciate the service. There are other variety of meat options for those who prefer to eat meat. If your kids do not want to eat a subway there is always an option of a warm chicken soup or cheese broccoli or a warm pepperoni pizza. There are different locations in the valley. Yesterday, was one of those busy days which was a...