Subway — Restaurant in Texas

So idk about the reason on why others wish bad on management and staff at this location, however I had a great experience. I don’t think 5 stars does this place Justice and I’m also 100% positive that these workers give A1 service. Negative nancies who feel entitled are probably the worst in reviews because they think they are special. Anyhow, the staff members consisting of sheene, sarahi, and Austin all did outstanding and backed by an excellent manager whom i unfortunately did not get the name. I ordered a BOGO online but forgot to add the second sandwich, they informed me in the store that it needs to be placed online but I didn’t know this so they informed me that they would still honor the bogo and make me a sandwich on the house. I work off customer service and this is a true definition that states we still have people out there willing to do more than just make their...

Placed an order online at sienna parkway location. Paid online. Went to the store. There was a notice the store is temporary closed. One employee inside. Two other people that look like repairmen. Called the store number. They said they don’t have the veggie patty. Asked me to go to a different location with bill. Went to different location. They couldn’t work on the order until the order is transferred to their location. The manager called the other location. Finally the order was transferred. After 40 minutes of placing the order online, the sandwiches were made. Sienna location sucks!! If they didn’t have the order, they should have called me n refunded my payment. Instead they made me go to different store to get my order. The employee at the second location in Missouri city near Kroger was helpful and understanding. Sienna location terrible service....

Having been in many subway locations in fort bend county as well as along 59s to Victoria, I've found this location to be the best and worst. The week day staff is without a doubt the best in every way. The evening staff is so laid back they give the impression they are doing you a favor to wait on you. The Sunday day staff is the worst I've ever seen. The one taking the order has his ear bud on and talking on his cell, the next is the one who places what you desire on your order; he should be at wally- world gathering baskets in the parking lot. The last at the register is aware of everything but not correcting anything. It's a shame. but the don't cares may cause this location to eventually close. Turn the day crew loose to clean house...