Subway — Restaurant in Texas

I had a really disappointing experience at this Subway. The lady with red-purple dyed hair working there barely acknowledged me and seemed uninterested in helping. Despite me greeting her twice, she only asked, "What kind of bread?" without saying hello. It might seem like a small thing, but it's important for a business to make a good first impression. Throughout the ordering process, she rushed me even though my sandwich was still being made and there were no other customers in the restaurant. When I commented on her rush, she mentioned that she had a lot of things to do in the back and didn't seem to prioritize the customer. I asked, isnt the customer always first. To which she replied “ I think so... No... Not here...” She also refused to tell me who the manager was and refused to give me a number to call, saying they didn't have a phone. She even mentioned that she wasn't from that branch. It's really disappointing when employees like her are allowed to interact with customers. I normally don't judge a place by its reviews, but maybe I should have in this case. The reviews for this place mention poor customer service and food quality. I wasn't expecting a gourmet experience, but at the very least, I was hoping for friendly service. I hope this feedback reaches the employee and inspires them to make an effort next time.

If any management sees this, please...

The subway store on fm 565 was extremely poor quality today, both of the ladies working there were extremely rude. The first girl who started making my order put it in the toaster and then went in the back and didn’t come back out except to take the whole chip rack in the back after the whole process was over. The second girl who took the sandwiches out of the toaster had an attitude the whole time as well and then when I asked for the footlong cookie that’s plastered all over the place said the didn’t have them. Then I asked for 3 regular cookies. Which she rang me up for but then never gave me. Took my card and then walked off. I had a large order and needed to make drinks so I asked for a bag, which she then shoved all 3 bags of chips in small paper bag that already had 2 foot longs in it smushing all my chips. I made my drinks and got in my car only to find out I didn’t have my receipt or my cookies. When I went back in and explained I didn’t get my cookies she came back with a huge attitude saying I didn’t order any cookies. To which I grabbed my receipt that was still in the machine and said then why did you ring me up for them and charge my card? She then gave me my cookies and handed them to me very haphazardly. I will never be back to this location, regardless if the store looks clean and kept, the customer service is...

I recommend this restaurant to change their attitude. Ivanna was already showing attitude when she kept cutting into my husbands conversation with the gentleman helping him then when she got her chance to help me I was asking her about the new steak and cheese melt and by God I have had better service then what she gave me. Every question I had was given a short non positive answer. It made me so mad I didn’t even want to try that sandwich I just got my usual the chicken bacon ranch on Italian cheese and herb with spinach bell pepper and purple onion. My sandwich was mostly bread. I hate my service from this subway. Thank God I don’t live on this side so I don’t have to continue to have horrible service from a place I love and enjoy eating. Ivanna you need to step up your customer service, any thing personal you have going on needs to stay away from work and make your customers happy. Here is a picture of my sandwich so you can see how much bread there is compared to vegetables. Didn’t even ask me if what she put was fine she just put it together and cut it quick and rolled it up. VERY DISAPPOINTED AND DISSATISFIED WITH MY VISIT. Fyi your name tag is suppose to be on your shirt not the side...