Sweet Bee'z x Mr Fricklz Shaved Ice — Restaurant in Texas

Update: What type of business response was that?! My point is made! Then she called me back after I made the review and said think you. I have no stake in this, just an extremely unsatisfied customer. Go to the shaved ice place in front of Food Town, much better flavor and softer ice!

I truly try to support “local” businesses...even if I’m not a fan of them. This place I am just not a fan of their flavor. The area competitors are better and cheaper. I originally didn’t intend on writing a review but a recent experience had placed a bad taste in my mouth.

Small disclaimer, this happened March 2020 near the 14th and I didn’t call until the end of April.

I sent a cousin to a snow cone place down the street, but she ended up here. I had given her two loyalty cards for my favorite place, NOT this place. She went in and showed the cards and said I sent her and she didn’t know if that was the place. Rather then sending her down the street, they offered to comp her 1 or 2 snocones, gave her their loyalty card and kept BOTH of my loyalty cards to the other place, which had at least 2 free on it!! I don’t appreciate that at all...maybe there was some confusion, and I can own that! But the bad review is because I called just to submit a complain of how that’s rude. It was like talking a wall. What did I want out of the call? To feel like my voice was heard and an mutual understanding that things could have been handled better...if what I said is true. Which of...

Great shaved ice but if they were in a competition for the Slow Olympics, they would definitely place first. They need to either find a more efficient way to make shaved ice or hire some faster staff because they are SOOO slow. Literally waited 45 minutes for 2 sno cones and there was only 2 people ahead of me. One of the customers ahead of me left because they were taking their "sweet" time and gave me and my boyfriend his. Wait time is absolutely ridiculous and they lost a customer because of this. I've went there many many times and love their stuff but every single time i wait and wait and...

Great little place. Could wish for more selection with toppings for the ice cream (and slightly bigger bowls) but other than that pretty great. I only knocked it down one star because the walls were kinda dirty and it really needs a good dusting. Outside glass was a bit mucky too. It was the end of the day, so I can understand some of that, but dust doesn't collect that quick. Still! Nothing behind the counter looked dirty or uncleaned. It was only the lobby/waiting area that was a bit less...