Nekter Juice Bar — Restaurant in The Woodlands

I really wanted to like Nekter Juice Bar. I saw that they had the a kind of bowls which I had tried at another smoothie restaurant that is not located in our area. I was really excited to try them. My first visit to try them out was okay, however, we had to wait a very long time to get our bowls. We both remarked on how long it was taking. The bowls were fresh and the fruit was good. I decided to go back today for a second visit. To try and avoid the long wait I tried ordering using the app. As I have food allergies it is necessary for me to leave some of the fruits out of the bowl. If using the app you can leave some fruits off but if you would like to add fruits you get charged extra. I was not willing to pay extra for adding fruits because I was leaving fruits off. I went to the store to order my bowl. When I was ordering I asked about the extra charge and was told that yes, if I wanted different fruits on the bowl I would be charged an extra charge. So basically the fruits that are on the bowls I am allergic to and would need to leave off would have me receiving a bowl with no fruit on top. I have no issues paying extra if I am getting extra ingredients. But if they are not using the fruit they usually put in the bowl why is it necessary to charge me for a substitution? After the conversation at the cash stand they did go ahead and let me get blueberries on my bowl so I got blueberries and granola on top. I sat down to wait for my bowl and I waited for 20 minutes. There were other people walking in to get their orders that they had obviously placed through the app. They were waiting an extreme amount of time as well. I finally walked up to the counter to inquire about my order. They asked me which bowl I was waiting on and I told them. The young lady told me she was working on it then. I noticed that she was working on about four bowls at the same time. I'm not quite sure how the ordering process works at the store but I think that if you have 5 employees in a store and one person making bowls for to-go orders as well as in store orders time may be a factor. I think that is what is happening. There were other employees in the store but there appeared to be one person making the bowls. When I received my bowl it was almost melted. Waiting 20 minutes to get a smoothie bowl is outrageous. At some point a person has to get on with their day and a smoothie bowl is just not worth it. I will not be back to this location I will just be waiting until I can make it back to the location where I know they make the bowls properly, promptly, and they don't charge people who have allergies to substitute fruit.

Edit I just read over the reviews and the replies from the business. Something I usually do before I make a first visit. The main complaint is the wait time. Most people making a negative review state it takes from 20-30 minutes to receive their order. In each reply the business apologizes, states it should not take that long, they will get with the staff about the situation and they will reach out personally to the customer. That's a perfect reply. A more perfect response would be an actual solution to the problem so that a new customer like myself would not have to go through the same aggravating situation that others have complained about and the business has been publicly notified of. Until that time the promises are just a canned customer...

I order my acai bowls on their Nekter app all the time. I am a VERY frequent customer at this location. I just picked up my online order from here and don't like writing bad reviews, but I can't just let this go this time. There is one worker there who, every time I go in and he made my order, gives me not only an incredibly bad attitude (no smile, no hello, just a nod for "what do you want") but also doesn't use common sense with my order. I always order my bowl with just banana, no strawberries or blueberries on top. Every single other worker who makes my order automatically doubles up on the banana so that the whole top has banana on it, since I don't want the other fruit. This one particular worker...and ONLY this worker, only puts a few slices of banana on top, so most of the top is empty. So today when I saw he was working, I assumed he made my order and that the top of my order would be empty, and sure enough I was correct. So after he handed me my order, with no smile or thank you or anything, I asked him to add more banana on top. He took my order back, shook his head at me with absolute hatred, and without a word reluctantly added just a couple more slices of banana on top, then dropped the order on the counter again while ignoring me. I am sorry that he clearly hates his job...he is like this EVERY time I go in...but Nekter should do a better job of ensuring more consistent on-the-job training so that all workers provide the best customer service and consistency in making their products. If there were a place in the app to add a note or request, I would do that. But since there is none, I have to rely on common sense of the workers, which all but this one seem to have. The way this worker treated me today was absolutely disgusting and my order, even after requesting it be improved, was sub-par. Nekter, please work with your workers to train them on...

As a frequent customer I would expect a lot better customer service than what I received Sunday 641 by Eliana and the closing crew. First off their was an issue with applying the $4.50 off acai bowl as I literally showed them the email and I did not have a promo code. I was told they could only take $2 off. After back and forth dialogue, I stated you guys should honor what the email states and aren’t the customer the priority. After a few more minutes of her scrolling the app, one if the other employees came over and just stated”just do the employee discount”. Keep in mind I ordered a pan Mocha for full price also. After waiting for a bit, I received a 70% full superfood bowl with 4 slices of banana and a agave. This was by far the worse service I’ve seen here. A Caucasian friend of mine went in earlier and her bowl was full to the brim. What a disgrace as this is unacceptable. And they didn’t even want to issue me a bag, silverware or napkins. I will NOT go back to this location. Please address the young ladies attitudes as they are ruining this locations business....