Prime Minister Restaurant and Catering — Restaurant in Thiensville

Not good! Used for catering a wedding.. They turned my daughters wedding dinner into a very sub par event. (It was a sit down meal, linen table cloths; supposed to be on the classy side). Afterwards when I spoke to the owner to complain (the man; don't remember his name), never even apologized. He said, 'so what?!!' They forgot to put out champagne glasses (which we paid extra for), did not do the cake cutting service (which we paid extra for), ran out of forks for the cake so had to eat with our hands, wasted 9 trays with leftovers, forgot steak knives, forgot salt and pepper, agreed to put au jus in cups, but did not, and the prime rib seemed surprisingly tough (when we tried it on 3 separate occasions at the restaurant it seemed much better).. having to hack at it with a butter knife made it glaringly worse.. The tables each had a number and each place had a placard indicated what meal the person should receive. Prime Minister was also provided with a copy of this in advance, yet the servers wandered aimlessly around with plates. It got to the point where we had to holler out pointing at each place, 'prime rib, shrimp, shrimp... etc. It took them so long to serve the further tables (only 13 total) that the people at those served first were up and walking around. So... since nobody was at those tables, they didn't serve the cake (which we also paid extra for). It was left on a table and they ran out of forks. We got all sticky because we had to eat ours with our hands.. It turned out there were many trays of leftovers, and nobody told us about it. At midnight when we were packing up, we discovered it all left outside wasted in the heat of the day in the area they had set up for food service. We could've put it in the refrigerator, had we been told! Days later I tried to call and complain, and it took many calls. When I finally said if I don't hear from someone in the next few day, then we will be showing up at the restaurant in person, then the owner finally returned my call. As I said earlier, no apology, etc. I explained all the issues, expressing our dissatisfaction. He said that several of his people had been in an accident, but the 9 that he sent should've been fine. I said I was very sorry to hear that, but it doesn't change the facts about all that transpired. After going round and round with him, he very begrudgingly agreed to reimburse us for the champagne glasses and cake cutting service (which we'd already paid for and they hadn't supplied). What a shame! We thought it was quite a disappointment considering the price we paid. So bad that even some of our guests made remarks to my husband and I, as well as to the...

My daughter & son-in-law had Prime Minister for their dinner catering & hot late night snack (gyro bar was a tremendous hit too) for their Friday 4/26/24 wedding at Fete in Wales, WI.

Everyone was delighted with the incredible buffet options with pre-placed family-style Greek salad, coffee bar, china & place settings). The HELPFULNESS AND FRIENDLINESS of each & every staff member was noted not only by myself, my daughter, venue staff, but also by many wedding guests!

Prime Minister’s owner & daughter were not only patient with this mother of the bride & “delegated caterer hunter” (who is not particularly adept with information technology)—they were especially accommodating with scheduling a tasting for the extremely busy & out-of-state bride & groom at their very popular family-owned restaurant in Mequon, WI. The four of us could barely keep up with the plate after plate of delectable menu options that staff happily kept bringing out to our table. Needless to say, we left satiated.

We just knew this family-owned business was “the one” once we considered their immediate WARMTH of character, timeliness of response, attention to not only detail but to budget and lastly the taste of the food itself. PRIDE OF QUALITY & EXECUTION, their experience, their continuous patience with planning & delivery, their willingness to go “above & beyond our expectations” with accommodating a variety of small additional menu items and calming a lot of pre-wedding nerves by giving words of reason (up to & throughout the day of the wedding) all contributed to knowing we had chosen the correct caterer.

In fact, dealing with one of the most important, costly & stress-provoking wedding tasks, turned out to be one of the most pleasant & enjoyable! It seems a little silly to say, but I rather miss them. Lol.

One absolutely cannot go wrong when the mother-of-the bride, the wedding planner, the venue event coordinator, the band, ancillary staff, the BRIDE & GROOM AND THEIR GUESTS raved about the food!

With great appreciation, once again, to Prime Minister Restaurant & Catering for the incredible task of catering the most important day of daughter & son-in-law’s lives.

John &...

My mother and I have been coming here for years, but this is the first time I've had a bad experience. The first thing we noticed was no bread and butter was brought out after ordering. That was disappointing. Next, our server. She was nice, at first. She was a teen or young woman. She had a warm, friendly demeanor and nice appearance. However, she brought out the main course only a few minutes after my mom's soup and salad. I explained to her it was too early, and by the time my mother was done with the soup and salad, her steak would be cold. I've worked in a dining room before, and this should be common knowledge. Keep in mind, it was 7pm and the restaurant didn't close for another hour. The waitress took the steak away and brought it back a little later. However, for the rest of the meal after taking the steak away, she acted cold and didn't smile as much. She didn't collect the garbage (empty creamer cups, empty sugar packets, used napkins) until the very end. She didn't fill up our water cups unless asked, and she barely smiled for the rest of the meal. On top of that, when we went to pay, the card reader gave a minimum option of 15% tip with no option to opt out. While I believe in tipping appropriately, it's rather arrogant and greedy for an establishment to force their customers to pay a minimum tip. Oh, and one more thing—the hostess who accepted payment was cold as well. She barely looked at me, barely smiled, and didn't say "thank you". She also had the nerve to pull out my card and hand it to me when I wasn't moving fast enough. Prime Minister's ego has grown larger than the quality of its service. I won't be going back any time soon. ...