Let me begin my review by saying i’ve been a loyal customer to this business for the past 12+ years. Every year i’ve ordered the same flavor and style of cake: chocolate with oreo filling - their oreo filling is truly the most delicious. Both my extremely picky sons & guests alike have grown to love & look forward to it.

This year i opted for break apart cupcakes as opposed to a full cake like i usually get. The break apart cake included 24 cupcakes - 12 would be funfetti & the other 12 would be chocolate with oreo filling inside. For this I paid $130.

I picked up my order and headed to my son’s birthday to assume business as usual. To our surprise, when it was time to eat - none of the cupcakes had been filled with oreo filling. & as such, no one - including my son - chose to eat the plain chocolate cupcakes.

I quickly wrote Cutie Pies & informed them of this, to which someone responded that they would give me 6 free cupcakes (even though the cake was supposed to include 12) following Tuesday or week later. I wrote back that even though she offered 6, the 12 cupcakes that were made incorrectly were for a birthday party that would be over by then. I preferred to be compensated for the incorrect order.

Cutie Pies continued to fight me on this & said on their end the order was fulfilled since the picture i asked for was included in the cake. Completely disregarding the fact that we wanted to EAT the cupcakes, not LOOK at them. They wanted to provide a discount should we ever place a future order - assuming that I would even be making another order without doing what they should have to make things right for THIS order.

Ultimately i was offered a mere $10 for our troubles, in spite of the $130 i paid. My family called to inquire afterwards how much a dozen cupcakes with oreo fillings would be as a stand alone & was quoted $42 - this WITHOUT any designs or pictures, which my cake included.

What was even more upsetting was having to go back and forth with the owner Tanya on the phone & hear her laughing at me for even questioning them or their business or the fact that my hard earned money was wasted. All I was asking was for them to make things right for the money that I already spent. $10 isn’t reasonable by any standards and the unprofessionalism was a slap in the face after all these years.

Finding great food is lovely, but being treated with respect and integrity in this day and age means a whole lot more and I pray the staff there never have to find themselves in the situation they put me in. Needless to say due to the experience over the last few days, I absolutely do not recommend this business.