Dunkin' — Restaurant in Thornton Township

When I tell you this had to be my WORST EXPERIENCE in all my years of experiencing customer service at the Dunkin’ Donuts on 250 W. Sibley Blvd. in Dolton, IL. The guy took my order, I ordered 7 croissant stuffers and apparently they didn’t have any in the store but I had already paid for my order. The cashier never told me they didn’t have the stuffers and then he left the store, left me standing there waiting, never said he was leaving to go get them, never said he will be back, he just left and I had already paid my money and then he comes back 20 minutes later with a rack of croissant stuffers! The other workers had no idea as to him even leaving the store to get the stuffers! When I tell you I am freaking HOT!!! WORST CUSTOMER SERVICE EVER and I WILL be going on social media to express my dissatisfaction in this...

I went to this location on April 20, 2019 @ 3:55pm. The doors were locked despite the fact that they do not close until 4:30pm. The drive thru was open. I ordered a Ice coffee and was told "We are not making anymore ice coffee because we are about to close and I don't want the rest to go to waste." She was very rude. I asked for the corporate number and was told "It's not owned by a corporate." I asked for a manager and she stated, "I'm the only one here." I asked for her name and the number to the store. She stated, "Look it up." Horrible...

I went there today to get a coffee for my mom some donuts and to refill my dunkin donuts coffee thermal and i had a good experience..i walked in, immediately i got greeted and taken care of and the girl working the drive thru was so nice and she was smiling from when i got there till when i left and i miust say that alone is gonna keep me coming back..ive been here a lot of times and everything is always great, keep up...