Vegan Thyme — Restaurant in Thousand Oaks

I'm giving them a 2 because their orange chicken and chow mein are good. However this last time my orange chicken came with a lot of stray peices of only fried batter, no chicken. The white rice here is no good, looks plastic.

Anyways, the reason for the low review is for the terrible customer service. I've never been greeted nicely as I walk in, even before COVID. I kept going because again, the orange chicken is good.

Now I only order online for pickup and they never have the requested chopsticks or chili sauce in the bag when I pick up my order, I have to ask for them.

This last and final order I made, I walked in to pick up my order and the lady who I thank is the owner or manager just said "how can we help you?" I let her and the lady at the register know I was picking up an online order and the cashier got my bag, when I asked for the chopsticks and chili sauce the cashier asked me how many sets, I said 3. The manager/owner? then grabbed the receipt attached to the bag like to see what I had ordered and maybe why I needed 3 sets?

For reference, I ordered an orange chicken, a chow mein, edamame, and a cucumber salad. Plenty to feed 3. But then again, it's none of their business for how many people my order was. I don't know. But her attitude is very standoffish and I will not return. If the community is supporting your business, especially during these times, the least you can do is treat your customers with kindness. I've had other people tell me that they also don't get kindness when they've gone there. Very disappointing from a small business that...

vegan thyme cafe 📍2247 Michael Drive, Thousand Oaks, Newbury Park, CA 91320,

My sister and I had lunch here after our Magu State park aka Boney Mountain Hike!

FOOD EDUCATION- Here is what we ate

Avocado Spring Rolls (12.95) Avocado, sun-dried tomato and cilantro fried in a crispy wonton

Very pleasant and loved the crunchiness of the egg roll!

Lunch Specials

Spicy Eggplant with tofu (14.95) Served with spring roll, brown rice and a salad with peanut dressing.

🎀⭐️🎀 It has to be my go to dish when I come here! I’m a sucker for eggplant and I'm always happy with how they make it here! 🎀⭐️🎀

Red Curry (14.95) Served with spring roll, brown rice and a salad with ginger dressing.

🧋⭐️🧋 We both enjoyed the Boba thai tea also. My sister had her boba thai tea with almond milk while I had mine with soy milk. 🧋⭐️🧋

EXPERIENCE/StoryTime We spilled the tea on our dreams and goals of our futures! We definitely were catching up on how our lives have been and how we are wanting to manifest our futures! (my way of saying we ate lunch for hours talking as we ordered more tea as we caught up) The food was great, the customer service was on point. Our waitress LORI was amazing! Friendly, warm with awesome vibes. The restaurant itself is very clean. Plenty of free parking. I think the lunch specials here at vegan thyme are the perfect amount of food and the flavors are onpoint!...

Awesome-tasting-clean-eating-all-Vegan food with a ton of gluten friendly options. Quality ingredients, very generous portions and great prices for vegan eating. Super friendly staff. Chef came to table to meet us with a friendly greeting. Very friendly server was super accommodating for my gluten intolerance; she advised that most dishes can be made gluten-free upon request. All types of fried rice can be made gluten free. Had pineapple fried rice, & it was absolutely amazing! Also lunch specials are available on weekends too.Gluten-free Pad Thai lunch special was absolutely delicious! Restaurant very clean and neat with ample seating and friendly server takes your order and brings food out timely that’s piping hot. Bathrooms are super clean and located very conveniently close and fully stocked with paper supplies. This is our new go-to restaurant! Great job, Vegan Thyme!...