Wawa — Restaurant in Tobyhanna Township

The people who work in this particular store are great. My issue is with the owner/management of this store and the frustrating level of inefficiency in processing orders and checking out customers. You just closed the whole store down for several weeks on end for a renovation where you added a bunch of tables to further clutter the store, added the ability to buy 6 packs (good move), and added a bunch of monitors above the food prep area (which have been powered off every time I’ve been recently so.. why?). This store has ALWAYS had a major problem in processing orders efficiently. It is always full to the brim with hoards of people standing around aimlessly waiting for their orders and a long line of people waiting to be checked out by (in most cases) 2 people. You have 4 registers and a long line running from the front to the back of the store all day every weekend and many weekdays at peak times. Why do you NEVER have more than 2 registers in operation? More importantly, how is it that you closed the store for weeks on end for full on renovations and the plans to renovate didn’t include a more efficient way to prep orders and get them out to people?! This is common sense in business! I pass and avoid this store many days, practically every weekend, and any time I see the parking lot full because I know I’d be standing around with the rest of the disgruntled people inside the store waiting 20-30 minutes for food. Any when it’s that busy, mistakes are made, food comes out wrong, and the huge problem of orders being taken or stolen by the wrong people becomes even more prevalent. Now you’ve got your in store manager and associates apologizing profusely, holding up more orders, giving out gift cards for the inconveniences you caused by your oversight and lack of planning. All because it was more important to you to place a bunch of tables and some stupid monitors that you aren’t even using in the store when you spent a month renovating. Couldn’t you have maybe had the idea to place orders that are ready into lockers that only open for the matching paid order slip? Oh is that one too complicated for you? How about this.. use those monitors that you just “renovated” with to show customers which orders are up! It blows my mind that no one had the common sense to place some form of “order ready” display up for customers to see. When this place is busy, the associates don’t properly call out order numbers every time. They don’t place the orders in a common area every time. Hell they don’t even make certain orders some times! I had one of the managers here give me two vouchers 3 weeks ago for that one. I sat there for 20 extra minutes because an entire sandwich was missing from my 3 item order. They are human, can you blame them for making mistakes when they have this many orders to contend with? These are jobs for readily available electronics/machines. Welcome to 2021, if you are interested in running a more efficient and profitable business, I hope you can pay a visit your store on a weekend here or there and see how easily these costly issues could be dealt with. Countless people avoid this store when it’s busy for very good reason. That’s all lost profit right there from...

Yesterday approximately 6:30 pm. I stop at the Wawa cornering rt 940 and rt 115. Ive frequented this establishment a few times and always received polite ,speedy and friendly service. Yesterday was the exception. My stop there was not at all routine. I was in a very uncomfortable situation and wasnt sure if I was going to make it where i needed to go as i had left everything (purse, cell phone etc.) behind and left abruptly. (Long story). I waited my turn in line (all 30 seconds.) I politely approached the cashwrap and proceeded to ask the gentleman assisting me if I could please pay for my gas with all change. (I found randomly in my car) Immediately, before he had opportunity to respond I became overwhelmed and burst into tears. I cannot recall this young man's name but I want to commend him on how outstandingly he handled my situation. (tears , shaking and all). That' was only the beginning of my memorable experience in your store. The guest that frequent this establishment deserve to be noticed as well . Two gentlemen in particular were so accommodating. They stepped right up and helped pay for extra gas for my car other than what I had totalling with my change. The entire line of guests as they began to accumulate (only because I was emotional , had a bunch of coins and was not dojng a very speedy job counting it out by myself). were quiet and patient as the youngman counted out my change. Luckily the young man was trained well in customer service because he immediately made request for assistance at the cashwrap in consideration of the other guest which in fact helped me feel less of a spectacle and as I should a human being. Big shout out to this Wawa and its staff. Management ,general to CEO take a bow. Your on the right track. Im Not giving management all the credit I'm sure this young man picked up a few of his skills prior to your establishment. Kudos WAWA what an excellent choice in a candidate you've...

As a customer, I guess service is OK. As a DoorDash driver, this place is poorly managed! I waited 15 minutes passed the time. My order was supposed to be picked up, and 25 minutes after I arrived, for my last dash order. That included the 13 minutes it took for anyone to even try to start the order. I watched other Dash drivers and customers who came in 10 minutes after me take their orders and go, And I was still waiting. Someone needs to replace the manager, and the assistant manager, and figure out how to manage this store to run efficiently. I lost a lot of money today with this store, as my first two orders I waited 5 to 10 minutes each past the time I was supposed to pick up for anyone to even start the order. I will report this to corporate. I get no compensation for this place holding me up, you could always put something on my rewards card! ** update! After researching the jobs involved at Wawa, I have decided that it is not just on the fault of the manager or assistant manager. I would say part of the fault would be in the lazy, shuffling around Food & Beverage Manager who could jump in and help out and show a little initiative. I hope they do not promote this one! If it is cold in the summer, find a warmer job. They just seems to be no one leading...