Bambinos Pizza & Subs — Restaurant in Toledo

I wanted to like this place. I live near by so its a convenient little place to get a hot sandwich and first few times it was decent. I usually order pick up and walk over. First few times staff was friendly and food was good well garlic bread and sandwiches were good, pizza and wings not so much and the mac and cheese was incredibly bland... Like I'm a cook it's not hard to use seasoning... anyway last time I went in after ordering the big scruffy bearded guy and grandma who work there were in back so I come in and sit down seeing there's noone at the register and my food wasn't up. So the big fella (having a bad day) calls over are you here for a pick up and I reply yeah then state my order. He just says I can't hear him and walks away. Then comes back and complains to grandma who walks into a restaurant and just sits down? Which I heard perfectly clearly even though the big cowardly fella said so under his breath. Well what kind of restaurant doesn't have someone greet people also they got my order wrong leaving the bacon and cheddar off the bacon cheddar fries. Didn't even make a new one just added a pile of bacon and cheddar to it then baked it and gave it back.

If you are this miserable at your job you should quit and find something you are good at some people don't belong working...

So I hax literally moved into the bambinos neighborhood the first time I attempted to place an order online with their delivery partner slice at 1015pm on a Monday night. They closed at 1145 pm for deliveries. They were so busy that my delivery estimate was 1215am. Which we chose to wait. 1225 comes and no delivery so I called to check and he said they were closed, and that they had already shut their ovens down and that they were sorry hat they never received my order.. I had my 6 yr. Old granddaughter with me and neither of us had eaten since lunch we had nothing as far as food or drink at all at the house other than tap water and because of the pandemic absolutely nothing was open. I told the nice mgr my situation and he is such an amazing human with a big heart that he offered to microwave us some hot dogs and he delivered them on his own time!!! If thats not customer service than I don't know what is!! This man single handedly saved the day!! Not only did he bring us each 2 hotdogs, he brought me a salad and 6 cookies and 2 sodas. I truly will never eat delivery from another restaurant for as long as I live in their delivery area. He 100% deserves my business and the digest...

WORST PIZZA ORDER EVER!!! AVOID!!! I start this with "I would give negative stars if it were an option" then say I had to feed two kids dinner. I thought I would stay ahead and ordered delivery from "bad"binos. An hour After being told 30 to 45 minutes I called them to check the status and was told it would be here in 20 minutes. Another hour goes by and I called them again only to have the receiver placed on the counter for 15 minutes while I listened to them place there order for a frosty from wendy's. I called on my other phone and finally heard the phone ring , so you know the phones were not ringing off the hook while I waited, when the guy answered I reminded him I was still on the other line. He didnt say a word and handed the phone to some lady who didnt not introduce herself or even begging to apologize. After that I told them if they weren't going to do it for free I didn't need it because I already feed the kids little ceasers. The driver showed up at my house, didnt give me the pizza, and then left. WORST PIZZA ORDER...