Rudy's Hot Dog — Restaurant in Toledo

I ordered a double cheeseburger with ketchup and mustard only, one plain cheeseburger, and one fri cooked a little longer through the drive-thru. The person who took my order, didn't sound like they repeated my order correctly so I repeated a double cheeseburger with ketchup and mustard only, one plain cheeseburger, and a fry cooked a little longer. I pull to the window, the young boy lacked personality and people skills. I say that because as I was asking if they could put salt and pepper in the bag he barely acknowledged me with an ok while closing the window. I received my food but didn't look through the bag. Now I'm at home ready to eat and they put two hotdogs with ketchup and mustard, one plain cheeseburger, fries. I call the store to let them know they messed up and I will bring the food back to them tomorrow because I was not leaving after a long day at work. The person I spoke to told me I paid for what they gave me and they weren't going to do anything about it. I repeated what she said so there was no misunderstandings and then she tells me I can talk to the manager in the morning and to bring my receipt, and that she's the night manager, which makes no sense for me to have to speak to a manager in the morning if she's a manager. I asked for her name, she said Jonae, proceeded to spell it out and told me to get it right, and hung up on me. If I could give 0-stars I would. I will also be putting this on yelp, and any other social media outlet...

I went inside to this location to eat for lunch today and i will never return again. The lady on the grill looked like she was on drugs, was rude and had a Goodtimes Bar & Grill hoodie on (weird because that's not a work shirt for Rudys). I ordered a double Rudy burger with everything. I got to my table and there wasn't any cheese nor did they ask as I usually get asked any other time I've EVER ordered from Rudys and it had lettuce on it it doesnt come with lettuce. I already had to go back to line to get a piece of cheese and the same lady looked at me and said cheese is extra with a very snooty attitude. I didnt mind it being extra but nobody even asked in the first place and why did they put lettuce on it. Clearly the lunch staff today 2/18/2025 do not know what they are doing and need more training on the menu and customer service. I literally almost just walked out before I even sat down. ZERO STARS ill stick to the alexis...

Went through drive thru for #2, a grilled cheese, and a chilli cheese fries. Let me just say customer service needs to be upgraded along with service of food. Waited 25 minutes for food, watched drive thru attend on his phone, fries were cold after sitting in a bag for 25 minutes. Wife wanted to check bag for correctness, made me aware she hadn't received her rootbeer with combo. Drive thru attend then open the window and said I quote "can you pull up". I responded with " waiting on a rootbeer" he then responded with "why didn't you say that", and then began to argue with co-worker saying why didn't you get the rootbeer. I know it's can be hard to find workers, but I rather work by myself making sure customer needs are met than deal with the stupidity your paying these employees for. Fire them all and find real talent. I will not be visiting this place again, which has been a childhood favorite for years. South toledo needs...