Dunkin' — Restaurant in Toms River

Absolutely terrible experience at this Dunkin. Went there with my girlfriend where we ordered drinks and food. I decided to get one of the seasonal apple cider donuts which was handed to me while we waited for the rest of the order. I took a bite and noticed there was no cinnamon/sugar on the outside of it, I told the employee helping me and asked if I could get a different one since I figured it was probably just a bad batch. The employee instead told me they don't offer changes to orders since I took a bite out of it. I told her the item was not as described and she told me sorry I could order something else and pay for it or I could speak to a manager. I asked for the manager and she proceeded to berate me for thinking I could ask for something else and that there was nothing wrong with it. I disagreed and she told me that If I wanted she could call up the Dunkin that makes them to see if that's how they should look. I told her I just wanted a different donut and she said she could give me a refund. I asked her if I could use the refund to buy a different donut and she told me I could but I would have to go around the drive thru again. I've spent many years in the hospitality and food service industry and everything the employees and managers did and how they treated me was horrendous. It was a botched product that wasn't completed when it was made, it happens all the time in food service and is completely understandable. What isn't okay however, is being belittled and treated like I was an idiot who had no right to be unhappy or call out an issue with something they were serving. Would not recommend this Dunkin especially based on how I was treated by...

I went through the drive through I ordered three medium frozen coffees the girl charged me 16 and change

I gave the girl 18 dollars I work customer service I know tips do help but even if it's a little it makes the day better The girl gives me three small drinks I said are those medium she goes no I said I ordered medium I was charged for medium I said no problem just give me the difference back she gave me a 1.43 I said that's the difference on three drinks She goes yeah There is no way u go from a small to a medium for less than.50 a drink I was so disappointed in the lack of customer service I was thinking on the way to work And I drink Dunkin at least twice a day I use to go out of my way in the morning and on my way home to Dunkin I was originally happy when they first opened I was like yes on my way to work I will never go to...

I have been here a few times and everytime I had to wait 15-20 minutes for a coffee and on top of that bathroom is always dirty, no paper, no soap and no sanitizer ever. I always thought maybe just busy but today is the last time I ever go there. I was told by another employee the manager is never there when I asked to speak with a manager. Today I have to say the only person that was really about customer service was the young lady working cashier. She was sweet and still smiled regardless the chaos behind. She tried to step and help but she was the only one maintaining in store customers. Unfortunately the 7 other employees were only taking care of drive -thru ignoring the the orders of the other customers in store. There was 12 people waiting in store for their order after 20 minutes and still a line...