Burger King — Restaurant in Tooele

For a while I was pretty disappointed in this location, but it seems to have improved. The best part about it is their customer service, which has also seemed to improve of late. Being so close to where I work, with few other options nearby, I go here a lot, and while the staff don't always get my name right, they make a noticeable effort to remember. Since I wake up very early, I typically get lunch during breakfast hours, which extends my wait time. The staff are gracious about it and typically give me an estimate for how long I'll have to wait. There have only been a handful of visits out of many in which I felt I waited too long for my food, and on one of those occasions their awesome, AWESOME manager refunded without my even asking.

Sometimes the food doesn't agree with me, but that's typically when I order breakfast food instead of my usual Crispy Chicken Club sandwich. They go a little overboard with mayonnaise here at times but on the whole it's a tolerable amount. Fries are great when they're fresh but far less so when they've sat a little while. They have one of those big, red Coke machines and my favorite thing to get is Mixed Berry Minute Maid, with a bit of added Sprite/Sprite Zero for a little carbonation. Tasty. Strawberry Powerade was my former go-to, and I've also done caffeine free ginger lime/lemon diet Coke--say that ten times fast! Point is, those machines give you lots of options.

Odds are you know what to expect from Burger King, and this Tooele location varies only slightly. It has somewhat of an undeserved reputation. Just know what to order and make sure to ask...

I ordered what I normally get everytime I come here, and it was taken quickly enough. No cars in front of me, I pulled to the 2nd window to pay and get my food. I then waited for 7 to 8 minutes, no one came to the window to take my payment or even acknowledge my existence. Then finally the person working the drive-thru came over to hand me my drink, but they presented me with one extra I did not order. I let the employee know and then he took it back, and gave me my drink. I then waited and additional 3 minutes for my food and was finally given it, and the employee almost forgot to take my payment. I reminded him that I needed to pay, he apologized and then took my card and presumably charged it. He gave it back, then I pulled out of the drive-thru to inspect my order.

Everything in the bag was correct, but when I looked at my receipt it appeared that they charged me for the wrong order. It was a reciept $17.00 worth of food, where my order was just $7.52! I then parked and went inside and asked for the manager, I explained what was going on and she took my receipt and then went over to the cash register at the drive-thru window to check. She then came back to me and explained I wasn't charged for that order, and that the never even charged me for my order at all. Dumbfounded, I then proceeded to finally pay for my food and took my receipt and left. I was there for about 15-17 minutes dealing with this, a total waste of my...

Ordered a fresh chicken combo with cheese and tomato i was the only customer in the store on 05-10-24 and they couldn't fix my order as described they cooked a fresh chicken in one basket in the other basket they reheated an expired chicken pattie they also place a scoop of old fries 🍟 in the basket to reheat it instead of fixing the fresh fries 🍟 I ordered i was watching the whole event in front of me they saw I was watching and block path 😅 and continued to serve me old product cook wrap sandwich up fast so I wouldn't notice what they did got order 😀 open sandwich there was zero tomato and no cheese manager / cashier was informed he put the cheese and tomato on it apologizing but he was the one allowing the event in the kitchen to occur being that I was an former burger King 🤴 manager for many years I said nothing to them why because I was hungry let it slide 😉 this kind of thing happened at an McDonald's seem European employees don't respect American negros by feeding us expired products if I had a half a star to show my disappointed I use...