Domino's Pizza — Restaurant in Topeka

7/18 - I ordered food for my family for delivery from Dominos at 29th and Wanamaker in Topeka I paid for the food and a tip online at the time of order. After about 30 minutes the tracker on the website indicated the order was delivered. I had not received it. I called the store and the person that answered said their system showed it had been delivered 10 minutes ago. I confirmed I did not receive it. He apologized and said they would remake it and send it out right away. At that time the website said delivery was running 30 minutes but I assumed I might get it asap given the circumstances. 30 minutes later I still had not received the order. I called back again and was told my call would be immediately transferred to a manager. The manager picked up and said ‘please hold’ and placed me on hold without me getting a single word in. I waited on hold for 8 minutes with still no sign of a delivery at my house, I hung up and left to pick up food elsewhere. Upon returning with our new dinner I found the dominoes had been delivered, very late, and cold. I waited about an hour to allow the rush time to slow before calling the Dominos store back. I spoke to the manager who never once offered an apology or explanation of what had happened. I simply wanted my money back. She said it would take 3-5 business days to receive my refund. 7/25 - After a week of not receiving my refund I contacted Dominos corp customer support site. This starts with a chat bot that is a joke and just goes in circles once it can’t figure out what the answer to your problem is. So I emailed a complaint through an email form. That system requires you to enter the order number, store number, store address, store phone number as well as all of your own contact info. Shouldn’t all of this be available from the order number? I received an email response with a case number. 7/26 - The next day Bobby from the local store called me about my submission and was going to refund my money. He asked for the # of the CC I used as he needed it for the refund. I gave it to him, 3 times, and his system said it did not match the CC I used for the order. It was absolutely the same card. And if the system remembers the # why do I need to give it? After the 3 attempts he said he needed to call his boss and would call me back. As of 8/2 I’ve still never heard from him. 7/28 – After not hearing back from Bobby for 2 days I stopped at the store. I thought a cash refund was probably the easiest thing. Bobby was not there. A person identifying himself as the assistant manager was who I spoke with. He was eating Pop-Tarts while making pizza, not a great look. He was polite and got me a phone number for the owner. I went outside to my truck and called the number. It was to a very nice woman who worked at a company who owns Dominos franchises. She advised me that the company sold the Topeka franchises back in May and she was unable to help me. I was not going to be nice to Pop-Tart guy if I went back inside so I left. 8/2 – still waiting for my $26 and going to post this on the socials until...

Jeff, the claimed regional manager, is an absolute nightmare and will be the downfall of this location. I put my order in and paid several days ago and received my confirmation email. Today I arrived around 2pm to pick it up to be told the system was down and they just started my order, it’d be done it 10 minutes. I said okay, I went to get a drink down the street and came back 15 minutes later. I come in and am told my order doesn’t exist. I pull up my app and show my order. Jeff then said he needed to see the confirmation email to know the order was good. I then provide him the confirmation email. He then tells me I must have canceled the order because it doesn’t exist. I ask how this can be, I showed the order, I showed my app, I showed my bank still saying I was charged. He called me a liar, said I had to have cancelled the order, and that I didn’t know what I was talking about. He refused to make anything for me today and when I asked for his managers email he hid in the back of the kitchen for 5 minutes before giving a generic email.

Update after reaching out to the email provided. Jeff canceled my order with no reason listed. He lied, gaslit, and tried to avoid giving me information to cover his tracks. You know you’re terrible at your job when you won’t even own up to making a mistake. Also looks like every time they get a bad review they make a new email to leave a 5 star review. Talk about terrible customer service and recovery skills.

Update #2 Andrew, Jeff’s boss, has stopped responding. Rather than returning my amount they chose to void it like it never happened. Still waiting to be credited like Andrew said I’d be.

Update #3 4/15, still no response from Andrew, no credit to my account, and Jeff is still messing up peoples orders.

Update 5/7 Andrew has now offered a free drink or dipping sauce to make up for his regional managers disgusting conduct

Update 6/2 Andrew is refusing to pass me on to his supervisor and if I want to redeem any of the things he claims are on my account, I have to go back to the location that started all this in the first place. At this rate I’m making...

The WORST experience I've ever had. The Wanamaker store in Topeka. I called in a delivery order for a Lg Philly cheese steak pizza & 2 Med 2 topping pizzas for 6.99ea. & a shaker w/Parmesan cheese then I requested plates & napkins and let the woman know that I was paying in cash. First, She tried to way over charge me so I called her on it & she apologized & said she made a mistake, No big deal right? It happens. Well about an hour later I see i had missed a call from them so I call them back & they said that they cancelled my order bcuz I didn't answer when they called, so I told him I wasn't aware I should expect a call from them since nobody asked for my number and I gave them the right address. He told me that the reason they cancelled the order was bcuz there SYSTEMS CRASHED and they didn't have the address I gave them yet somehow they had the number I called from, anyways he took off $5 for the delivery fee & said it would be delivered in 35 min. Over another hour later the woman shows up & doesn't have enough money on her to give me change (They should put that in the fine print somewhere) So we had to go a mile down the road to get our ownchange. Then we get the pizzas & the entire order was wrong, ALL 3 pizzas were mediums when we paid for a Lg specialty and both the other pizzas only had one topping each instead of two and no plates, cheese or napkins. So I called back & told the mgr. He claims that the girl that took my order had special needs, okay but I still paid almost $50 for the wrong order, so he gave me a credit to redo the order whenever I wanted to. Two nights later I call in the original order, went & picked it up and there was BARELY any cheese on the specialty pizza at all. I am really not at all a picky person but I am very disappointed in Domino's I think I might take a little break from there...