Chili's Grill & Bar — Restaurant in Town of Aurelius

Friday night-started by requesting a booth for 5, there was only 1 and people were still there. We agreed to wait at the bar until it opened as the hostess said they'd been there a while and would be leaving soon. Ask bartender what the drink specials are, she names off a few buy one get one free, and we go with a b1g1f Mich Ultra Draft. Over $5 for a draft Mich Ultra? Wow. 10 minutes later, they are gone, and the waitress comes by to say it will be another 10-15 minute wait. I said, for what? The people are gone already. She said we have to clean the table. Really 10-15 minutes to clean a table? Mind you there are at least 8 open tables in the restaurant, not that busy. Finally get seated, order the bottomless chips and salsa while waiting for our friends join us. We are hungry and gobble them down and try to get the waitress's attention to order more. She is standing in the doorway with another waiter, chatting. My husband finally gets her attention and she comes over and takes the basket to get more chips. They come out quickly. Our friends arrive and order drinks. One gets a mango frozen margarita. She gets it, and says this doesn't taste like mango, it's just a regular margarita. We all taste it and agree, and let the waitress know it doesn't taste like mango and the ones in the past are a little orange. She argues that it is mango, that they changed how they make them now, and they don't have an orange color like they used to. We insisted this is not mango.In the end she comped the drinks. Ok, thanks. Dinner. My husband gets a burger and fries. Fries are far from hot, someone comes by to bring something else to the table and we told her the fries are not hot. Ok, she takes them away and comes back in less than 2 minutes with more fries. Still not hot. Others at the table say their food isn't really hot either, just warm. They don't want to make a big deal of it so we finish eating and leave. No one else had been by to see how our food was either. We also noticed people waiting to be seated when there were open tables and waiters clearly not busting their butts to keep up with the tables that had and we noticed several times that the waiters were standing near the wait station outside the kitchen just standing there chatting. I have waited tables, there is always something that could be refilled or checked on. Not the norm, and not sure what's going on but I hope management takes note of these complaints. Sorely disappointed, and we certainly won't go back...

Went yesterday 3/6/21 to the Auburn, NY Chili's and this will be the last time we ever go to this location again or any Chili's for that matter. I ordered through the app and was told that they would bring the food out curbside between 6:57 and 7:02. I was there @ 6:45 to be on the safe side. We waited patiently and watched many other people walk in and walk out well after our pick up time. So after waiting 15 minutes past our time I walked in and inquired about our order. I was told that they were just waiting on our fajitas. I went back outside and waited longer still watching people come and go with their food. Now we're at a half an hour beyond stated deliver time. I walk inside one more time since they will not come out and keep us updated. I ask again about the status of our order, and I was told, "we just looked at it". I asked how it went from waiting on fajitas to we just looked at it, no reply, I then pointed that this is ridiculous and that if the order isn't done in 10 minutes we're canceling the order, she offered a Manager's assistance, I asked will that get my food done quicker and she said no. I said the Manager can deliver my food when it's done and we'll discuss the problem. 15 minutes later someone I assume was the Manager delivers my food. No apologies for the long wait, nothing. I then felt the need to point out that we've been waiting for well over a half an hour for this, his answer is we got slammed, so I said well that doesn't excuse the 2 different stories I received from the inside staff, and the fact that I was told my food would be done almost 45 minutes later, he starts walking away and I said this will be the last time I ever eat at Chili's again and he said,...

Had a very rude interaction with an employee named Cindy. I placed an order but called and asked if I could move it up to better fit my schedule. The lady on the phone said sure. I came in and realized I was charged for two orders due to the time switch. I asked to have one refund. The girl at the counter went back to get her manager. Her manager came out and states "I don't know what you want me to do since this is your fault" I calmly stated that I called and asked to move up the order, to which she cut me off yelling "YOU CANT CHANGE ORDER TIMES, YOU CANT CHANGE ORDER TIMES", I said I would have accepted this answer when I called to make the time switch but I was told it wouldn't be a problem. She said "Well it's going to be 20 days for a refund as all I can put is a customer mistake." I once again reiterated the point that I was told I could move the order by an employee and asked how that was my mistake. I then asked why she was being so rude when I've been nothing but polite. She did not answer and went to grab another employee for help trying to refund the order. I called later to get her name, and an employee who witnessed the event answered the phone. She apologized profusely for her behavior, stating I have no idea why she treated you that way. She let me know that she has a habit of treating people this way. It's just an unfortunate experience. Now I'm waiting 20-30 days for a refund after being spoken to so rudely. It saddens me to know she treats her...