Dunkin' — Restaurant in Town of Bethel

Literally every time I go to this location, they are out of the donuts I want. I went there at 10:40am to get 6 Boston cream donuts for my wife to take in for her Co workers... I was surprised they actually had four! 99% of the time they say they are out! This is one of the most popular donuts, wouldnt you think you would stock more to make it through at least half the day???? It's not even 11am and they only have 4 Boston cream and that was very lucky. I asked for the other 2 to be vanilla cream, they told me they were out. I asked for chocolate cream, they said that they were out of those too and don't know when they will be getting more. I asked for powdered jelly donuts and they didn't have those either, finally I got 2 jelly with sugar on the outside. This is a donut place how the he'll are they always out of every donut I want???? If I go 7 more minutes down the road to the other location they ALWAYS have what I want at almost any time of day. That owner/manager knows what they are doing. The white lake location is terrible. I asked today if they have the same owner and was told they do not. Now that I know, I will no longer give my business to the white lake location, I will drive a little extra to the other location...

I had the worst experience this morning at this dunkin. I have been going here since they opened and never had an issue. I asked for a shaken espresso with an additional 2 cream as I have always done. The manager, Matt, told me that according to dunkin protocol, he was not able to add the additional cream. I explained that every dunkin has done this including White Lake and that I wasn’t asking him to change the process just add two cream. He was incredibly rude and unprofessional. When I was then ordering a typical shaken espresso without the cream, he told me I could leave. I stated if you would let me finish, I was explaining that I would like the shaken espresso as it comes. And I told him no I wasn’t leaving and I was ordering the shaken espresso as is. It seems that since they have hired this incredibly rigid, unhappy, and unprofessional manager, the White Lake Dunkin will lose loyal customers. I’ll drive the extra 10 minutes to Monticello to have respectful and courteous service! My recommendation to all is avoid White Lake Dunkin and go where people actually care about...

I have to say in all the years this place has been there I have never once been able to get in everything, or an onion, or a garlic bagel. Is it too much to ask? so because of this, I got tired of always getting what I don't want. So I stopped going to this place. now I see that they rebuilt the place I figured let me give it a shot, maybe it's better but it's not, it's worse. I went there this morning and asked for a toasted everything bagel with cream cheese, but all they had was 2 sesame and 1 cinnamon raisin bagels left. This is absurd. The guy working there told me, they don't have the time to make the bagels. They were giving away croissants this morning, so I asked for a croissant. None left. So once again I ordered the two last sesame bagels toasted with veggie on one plain cream cheese on the other. It was was surprise to find two untoasted, hard bagels with traces of creamcheese. Unbelievable. Just Unbelievable So once again I'm not going there anymore. I told the girl in the drive thru about all of this and she just laughed. Good luck to this place,...