Dairy Way, LLC — Restaurant in Town of Brockway

Dairy way wins the discrimination of the century award, on July 9 2025, I visited the dairy way in Black River Falls WI and witness a woman who clearly told a gentlemen she was the owner and she could do whatever she wanted including locking the guy out of her restroom and told him he was not allowed to use it. I heard the gentlemen tell her he was disabled and needed to use the restroom she told him no, he got the floor wet and she did not want to clean it up. I heard him explaining his disability and asking her again to use the restroom as he was a paying customer who had already purchased his food. She told him no. She would not unlock the restroom for him. Another lady walked up to her and said she had been there for over 20 minutes, and she had purchased food could she use the restroom the woman who said she was the owner proceeded to unlock the door for her but mentioned again he could not use her restroom as she pointed to him. Just a wow here people. I watched as the other lady walked away and another young woman with her four children asked if she could use the restroom and the person saying she was the owner proceeded to unlock the door for her as well but mentioned again the gentleman could not use the restroom even though he had mentioned to her several times he was disabled and needed to use the restroom. The woman who said she was the owner then proceeded to tell him to leave. I watched him get into his vehicle without the staff even giving him a bag to put his food in that he had clearly paid for. His vehicle did have disabled plates. Whoever he is I hope he preceded with some sort of action against this lady who swore she was the owner, and she could do whatever she wanted. If you don’t want people who are disabled to eat at your establishment and do not want to clean up after them knowing with common sense that disabled people probably have a harder time with things then a post sign. Probably illegal but with the action I witnessed that day I will never return to said establishment. My thoughts are how unprofessional, and discrimination is this? Other costumers can use her restroom but the guy who said he was disabled and really needed to could not because he got the floor wet and she didn’t want to clean. Awful just awful disabled people be careful where you choice to eat. I left with a complete wow in my mind and felt it fair to post what...

The food is really good, too bad the people working there were extremely rude. We pulled up at 9, and the closing time is and always has been 10, when we were standing there about to order they turned off all of the lights and we heard the employees say "I'm not going to go up there I don't want to" and ignore us. THEN when someone finally came up I asked for a sundae that they have made me many times before and they rudely refused to make it. Never had bad service there before so that really sucked, and I'm not going back, nor is my family. Not a good way to treat people in...

Went to Dairy Way with my daughter and granddaughter, all ordered an ice cream product..when we started to eat it , it had a funny taste, we ALL thought it was off, like a chemical taste, maybe not cleaned the machines, or ice cream bad, whatever, went back to the kids working to inform them and they tried it , said it tasted fine and that was that, no nothing from yr employees. They watched as my daughter THREW away her ice cream and nothing was done, in my eyes that's pretty bad. Yr employees need to learn customer service,...