Verizon — Local services in Black River Falls

WORST CUSTOMER SERVICE SKILLS EVER! NOT HELPFUL. TELLING ME HE DOESN'T KNOW WHAT'S WRONG AFTER I EXPLAINEDIT TO HIM MULTIPLE TIME WHAT'SGOING ON.. IT COULD BE HUNDREDS OF THINGS. I CAN SIT HERE WITH YOU FOR HOURS AND EXPLAIN TO YOU WHAT'S GOING ON. LIKE MY PHONES NOT UP TO DATE. I LET HIM KNOW MY PHONE IS UP TO DATE. I DONT KNOW THEN, I CAN'T HELP YOU. BUT YOU CAN SIT HERE FOR HOURS AND EXPLAIN TO ME WHAT CAN BE THE ISSUE? BUT WHEN I TELL YOU MY PHONE IS UP TO DATE YOU CAN'T HELP ME? THAT DIDNT TAKE HOURS, THAT TOOK LIKE 2SECS. THIS STORE NEEDS TO HIRE MORE EDUCATED PEOPLE WITH SOME PEOPLE SKILL AND TECH SKILLS. I TOOK MY PHONE TO EAU CLAIRE AND THEY WERE ABLE TO FIX IT...

I recently visited Black River Falls and went kayaking. I dropped my phone in the river and my phone was toast! I went into the Verizon store to see about getting a replacement. Aaron Stoen was the employee who helped me determine if it was a better option to get a new phone, or get the replacement with my insurance. I ended up purchasing the new iPhone 11 Pro Max, I love it!! Aaron was very knowledgeable, friendly and made sure I had what I needed! A huge thank you to him!! I definitely recommend him and the store in Black...

I had very good service in the Black River Falls store. I just changed over to Verizon after 44 years with a different company. The young lady asked me how she could help me as soon as I walked in the door. I had a bunch of questions I had written done that I wanted to be answered . She took the time to explain each one to my satisfaction. She was very helpful and pleasant with all my questions. I left the store with the feeling I now know how things work in this new...