McDonald's — Restaurant in Town of Brookhaven

I’ve been going to this mcdonald’s for years and there’s many good things I can say about it while there’s also many bad things. I’ll start with the good things first. The staff are very friendly and the service is always fast inside and through the drive through. Every time I go there the tables, floor, and bathrooms are clean. Only complaints I’d have is their coffee machines are ALWAYS down. I love their macchiato’s and I haven’t been able to get any for months now since they never fix their machines. They recently advertised for the new Dulce De Leche coffee and couldn’t even make it because their machines are down. How are you going to advertise for something new if you can’t even make it? At least put a sign on the drive through screen or somewhere outside that says “Coffee is currently unavailable.” Another thing is their fries are always a hit or miss. Sometimes they’re hot and salty and other times they’re cold or barely warm with barely any salt and very soggy. Also, always make sure to check your bags before you leave the store or the drive through because there’s been so many times where they’ll mess something up or forget something in your order so always keep the receipt and double check your food. One last complaint is that their chicken sandwiches especially their McChicken is either perfectly made or swimming in mayo which is disgusting. Overall, I’d give this mcdonald’s a 5/10. I’d give it a 8/10 if they fixed...

I came here went through the the drive threw and everything so far was good it was okay beside waiting in line forever I get to the window to pay ...HERE IS WHERE THINGS GET FUNNY & I DONT MEAN A JOKE I HAND THE EMPLOYEE my debt card she slides it twice & says my card didn't go threw FUNNY cause I have money on it So then she says its locked don't worry & told her I wanted my receipt she said okay I continued to pay in cash then I waiting more for my food just to go on my bank Statements to find out they did pay & took the money off my CARD !!!! The girl was rush ppl so much she didn't give me my receipt so I called told them the exact time I was there told her I had the bank statement I wanted to get my money back cause they charged me twice she said sorry but without a receipt I can't SERIOUSLY UR WORKER DIDNT GiVE ME ONE!! So she CANT HELP AT ALL SO I JUST PAID 2 TIMES !!!! I TOLD HER TO GET WORKERS THAT KNOw WHAT THEY ARE DOING SHE SAYS THAT USUALlY DONT HAPPEN BUT SHE CANT CORRECT IT UM SERIOUSLY!!! U GUYS MADE THE MISTAKE !!! So I got so angry I Hung up well moral of the story just don't go here because they're going to screw you out of your money and I not going to want to give it back and then they don't hold themselves responsible for the actions that they have caused all the mistakes they don't know themselves accountable instead they take it out on u bye & I will be calling the health ...

What a totally horrible experience I had at this location. IF i ever go back to this location i will refuse to pull forward because they are trying to keep their numbers up. I tried to order breakfast on the app but because the app only allows breakfast till 10. It just turned 10. They ask are you ordering from the app. I told her no because i couldn't order breakfast. She have me an attitude about that. I was told to pull forward for my second drink. After 15 minutes she comes out to tell me they don't have the drink I ordered. Why didnt she tell me that when I ordered it at the window it come out and tell me 1 minute after asking me to wait. I called to complain. The manager was snide and stuck on about that the corporate policy is to stop at 10. When I tried to mention I was also calling about the drink she continued to talk over me and then hung up called back and she refused to...