Pizza Hut — Restaurant in Town of Brookhaven

0 stars! I have never EVER dealt with such HORRIBLE RUDE customer service, from a manager at that! I placed an order online. Drove 20 minutes to get it. 20 minutes home just to find my entire order wrong & inedible for my family. Specifically asked for no pork because my family can not have pork! My husband took a huge bite before realizing there was pork, which then made him vomit. The other item in my order was not made how I asked. I literally did not pay for what I got and had to throw the whole order away. When I called the store the manager who made my order told me “I didn’t do anything wrong call corporate for a refund” I then asked how long he had been working in customer service because his attitude was horrible he said “not long, call corporate” when I called corporate they said because this store is franchised, they should issue a refund & that they don’t stand by their stores treating people this way. I then called the manager back & explained what corporate said and asked for the owner or his boss to contact me, his response was “I won’t give you a refund because it’s over $5 & I will have to explain to my boss what I did wrong then I get in trouble”, then called me back 10 minutes later & said “I can give you my personal 50% employee discount if you reorder” I explained I was not going to be spending another dollar at a store that refuses to help it’s customers. I actually am disgusted with this restaurant’s approach to customer service & upset that I wasted my time and money. If the owner or higher up just accepts the way this manager acts,...

Buyers beware they use door dash drivers when you use the Pizza hut website when short handed and if you hit the option of paying cash from the Pizza hut website and the driver can't speak English and doesn't have change you will not only be given a headache but they will not do anything. Call ahead before you order do not make the same mistake i went threw. Ordered with them for many years but that was the deal breaker for me. Update. Ordered it again figure i would try my luck Biggest mistake of my life when i called them on the error on the order they hung up on me tried calling back for 10 mins with no luck. best part you can't easily get the website to rightfully fix it without jumping threw hoops. Buyers beware. Not worth the headaches if you deal with problems....

I’ll start off with stating the staff was nice, friendly, and professional. The quality of the food however was not acceptable. The pizza was overdone and dry and the pasta was extremely dry with very little sauce to the point it was inedible. I would honestly say it was the worst pasta I have ever eaten. This obviously is not my first time having Pizza Hut and I have enjoyed it but this occasion was extremely disappointing. My only thought could be I ordered it approximately 90 mins in advance for a scheduled pickup. Maybe it was cooked to early and sat in the holding oven for to long. I can assure you this is not the quality you want your...