Starbucks — Restaurant in Town of Brookhaven

As a regular customer of Starbucks across many locations and for many years, I have to unfortunately showcase the poor customer service I experienced in the one in my workplace of which I am a regular customer. For the record, this is a fully corporate in-store location within Stony Brook Hospital - not just a generic shop that offers Starbucks as a convenience. I order different drinks ranging from hot latte's to iced latte's to their refresher fruit drinks. On this one occasion, I ordered an Iced Matcha Tea Latte with Oat Milk with little ice - as I don't like how ice waters-down milk-based drinks. The oat milk adds $1.50, so I paid $7.00 and was handed a Venti cup filled to less than the 3/4 line. I didn't realize one gets punished for not liking too much ice and also didn't realize how much ice fills a cup before this. Now of all the times during the summer I ask for an iced latte or dragonfruit drink with less ice, I was never handed a cup filled less to account for the missing ice. It looked ridiculous. I raised the cup to one of the associates I know from being a regular and she sheepishly said "I didn't make that one". The one who made it said "it's because there's no ice in it". I was like "so you short-fill it?" I always get less ice Dragonfruit drinks and iced latte's and this never happens. I said "I paid for a Venti and would like it full" and she said "give me your cup and I'll put ice in it"...I said "I don't want ice" and an argument ensued. Anyway, the picture shown here was with one sip taken, but it shows how silly it looked. I would think it's an embarrassment for Starbucks. The vast majority of people order drinks with the "normal" amount of ice, so to decrease the volume to make up for a small percentage of customers who prefer less ice is absurd, cheap and petty. I am never given 3/4 filled glasses of soda or iced tea at a restaurant because I ask for less ice. Is this really what it comes down to Starbucks? Maybe it was just a dumb decision by an associate who thought it was a good idea to stand by her dumb decision instead of making a reasonable accommodation, but I won't find out because I no...

Came in at 8:42pm to get coffee after being at the hospital for hours as my loved one is in comfort care at the end of their life. I had my daughter with me who asks if they have grilled cheese and the girl who was taking our order had a terrible attitude from the beginning but everyone has their off days so I looked past it. My daughter couldn’t hear her so I asked if she could repeat herself because she did not hear her and she refused to respond. Seeing that this employee was clearly having a bad day we asked that she get someone else to help us. She nastily responded that she was not going to get someone else and we could leave. Other family members that I was with had ordered so we waited around & she continued to antagonize us by staring us down and called security and “banned us”. I am absolutely disappointed that Starbucks and Stony Brook have employed a person with ZERO compassion for what people may be going through. I am sorry you’re having a bad day but so were we and yet we continue to show empathy and...

I hate to complain but almost every single time I come to this Starbucks (or the one in Melville at the university for that matter) my order is wrong. It's a simple venti iced matcha latte with no classic sub vanilla. The training here must not cover matcha lattes or the beverage routine as my venti's are made with 6 scoops of matcha and half the cup is foam. Today was ridiculous, I watched the barista put two scoops of matcha and 6 shots of vanilla in my drink. I'm a barista at a store upstate as well as an SBU student and it really hurts my heart to constantly receive an incorrect drink. I never go back to fix it and like to be extra grateful on the rare occasion I get a correct drink but it's come to a point that I've wasted too much money to let it slide. From one barista to another, please remember that the matcha's are made differently! And put the ice in that blender before...