Burger King — Restaurant in Town of Colonie

I picked up my food in the drive thru and had to bring it inside since it was made incorrectly. I had to remind them that I was waiting for my food since they helped 3-4 other customers and it seemed they forgot about me. The Manager reminded the staff to fix my order and remake my Whopper. I watched the worker take a bottom bum and put it directly on a counter (not at the topping station) that was filthy and start to make the burger. I asked the manager if that was my burger being made and that I thought it was disgusting to make directly on the counter and no paper under it. He proceeded to tell me that it was a board and not a counter. Not really sure why that was said besides being difficult. And then told me it's no problem because it is sanitized. I said it was not ok because I could see stuff all over the counter showing it wasn't cleaned recently. I then asked for my money back and the manager made it seem like I was being a jerk and he only gave me back about half the money. Since I was on a lunch break I had no more time to argue and just took the money and went and got lunch...

Terrible drive through service when it came to speaking over the intercom and skills..what happened to the greeting ?to forgetting a straw and napkins and speed..it was about 15 minute wait otherwise the burgers were hot,good but cold fries..1/21/22- better drive thru service but 'off the broiler' means just that.i specify whopper jr's hot w/xtra ketch..they came cold w/x ketch.yesterday i specified off the broiler and not just hot this time, i was told to pull forward and wait by the front door.now this time i knew they were cooking up fresh,not long enough after they came out with my burgers,fries,extra ketchup and napkins beautiful so i thought until i bit into the jr's. everyone knows how hot off the broiler is, these you can feel the texture on your tongue and feel the heat,they sat a bit.something has to be done to keep everything very hot as it was when it came off the broiler.better food warmers or a much higher setting..i'd rather wait for super fresh hotter burgers than to wait and...

I never write a review for places especially bad ones, I just stop going there, but since I've moved to Menands this past December this place has messed up my order at least 4 times. First time I ordered the Big King and got a normal Hamburger no sauce, second I ordered Spicy nuggets, got normal nuggets, the third I ordered Sausage eggs and cheese on croissant received sausage on croissant and today an Impossible Whopper and Nuggets received two Spicy chicken sandwiches. I'm done giving this BK chances. I guess I need to learn to check if the orders right before I leave which I shouldn't have to do and maybe I should have gone back and said something which again I shouldn't have to do in the first place and I won't cause I won't be going there again. If this has happened to me 4 times in less then a year I wonder how often...