Dunkin' — Restaurant in Town of Cornwall

I've been coming here for a little under 3 years almost daily. It's been great until recently. The new weekday manager is frankly, terrible. I've seen her rude to customers a number of times and other employees. Today was the last straw for me, however, and made me decide to write a review which makes me feel gross even doing it.

I placed my mobile order and walked in and sat down. It was normal busy, nothing crazy. I sat and waited. And waited. Nothing being put in the mobile order pickup tray. Not being in a rush, I didn't really mind. Kept waiting. Finally the place is near empty and the manager points at me to the other employee "What's he waiting for?". I mentioned my order number and she said "Oh they been sitting here for awhile behind the counter.... We called your name!".

Almost every day I come in and order through the app. Everyday they put it on the tray that is literally 4 feet away from behind the counter. I asked why didn't they put it on the tray? "We're busy! And we called your name!". I replied... Annoyed... "I'm looking around and it ain't that busy and what if I came in AFTER you called my name? It's a mobile order".

She did not like that response "SIR! SIR! We called your name!" and basically shoved the drinks in my hands.

Just say "Sorry about that". That's it. No big deal. But making a mistake and then trying to blame me and give me an attitude about it drives me nuts.

To add insult to injury, my wife's latte fancy drink thingy was completely burned. I love the convenience of this Dunkin and I never suggest someone needing to be fired. Well, until now, that manager needs to be fired. She's a jerk. It wasn't a bad day, I've seen her be rude to people a number of times before.

I can deal with mistakes. Happens to all of us. I can handle an attitude... We're New Yorkers, it's in the water sometimes. But combine both at the same time really makes me want to just drive to Five Corners and go to the Dunkin or...

Been getting that brown sugar foam iced coffee for several days, from several different D& D locations. This one was by far the worst of the bunch. Supposed to be black with the brown sugar foam on it. Which I like because I Cant handle all the dairy and sugar in the other iced coffee drinks. Unfortunately ,they added cream to my beverage and it seemed alot sweeter than the others I enjoyed at other locations. Seems like a pretty simple process black coffee with foam that comes in a can. Training employees Is an essential process. Freindly staff or I'd give it 1 star because I threw the beverage in...

Would give this 6 stars if possible! The coffee cake muffins there are pretty good! I always get them right before they close up shop for the night, so they're stale and the muffin top is harder than a hockey puck! But I don't eat them right when I get them, I eat them the next morning so the coffee cake muffins are extra stale! Service is awful everytime I go in because it's 5 minutes before closing! They really don't like it when you use gift cards! But too bad! I have $45 worth of credit and I plan on using it! Overall, 11/10 would go...