KFC — Restaurant in Town of Cortlandville

KFC in Cortland is a joke...first of, the wait in drive thru was really long, but I wasn't in a hurry, I let that slide...THEN the girl made all of the food wrong...I again let that slide, I offered to come inside since they were wrapped around the building. So I go in...as I stand there I watch the dt cashier...who had just been handling money!! Make the bowls WITHOUT GLOVES...ok now I realize technically you don't have to wear them if you use scoopers HOWEVER when her little hand went and grabbed cheese and put it on the food...nope. I was even polite when I told her why I wanted my money back and I had already waited about 15 minutes, and that time was just from when I said I'd drive around....then I stood there and waited another 20 MINUTES for the manager Megan, to stop making food...wearing gloves mind you...to come give me my money back. Yes I did call this "manager" out on the fact that she stood right next to the employee...and didn't say anything about her not wearing gloves...she was busy making her own food she told me! Lol well, we'll see what the dept. of health says....Oh and yes, Of course I do realize that just because a restaurant may wear gloves doesn't mean they are more clean then others..(insert winkie face)...Not my first food rodeo!! Don't eat here people, but if you do don't say I...

Went there tonight and never will go back again. We had 2 cars in front of us in the early evening. Got to the speaker and was told it would be 1 hour wait for chicken. We ordered non chicken food and went to the window to pay. The cashier was a young guy was extremely rude. We asked for Corporate or the owners number to complain. He said he didn't know it. we said ask your manager for it. She told him.to tell us it was on the receipt. He said so are you going to pay for your food or not. We said not with the way your acting and not wanting to wait 1 hour for chicken to cook. He refused to give us their numbers and said they're on the receipt. Since we sisnt order he refused to give us a receipt with a number to call. We said have your manager get it for us. He said she told.him.she didn't know it. This is the no post rudest KFC we've ever been to. Drove all the way from Ithaca to eat too but will stick with the one in Sayre. At least they treat customers with respect and...

I have had some MISERABLE experiences at this location in years past. We're talking hall of fame bad, but I need to keep it real too and give credit when it's due. As of June 2025, the current crew is KILLING IT. Incredible customer service. Steaming hot fresh food. Staying on top of the order, and cleanliness in the dining room. I was told they needed to make a fresh batch of chicken to complete my order, but it would take around 15 mins. It was like 100 degrees outside, and the man in the drive through said "come on in and wait in our AC", so I did. He got me a complimentary cold drink to help cool me off, and even threw in a couple strawberry poppers for my trouble. Obviously my experience wasn't necessarily a standard daily occurrence, but they went above and beyond to make it right, and that's what customer service is all about. These folks are firing on all cylinders and making it a joy to come to Kentucky Fried...