KFC — Restaurant in Town of Geneva

Dirty store, rude, hostile, and unprofessional employees, and don't even get me started on how nasty the food was.

Chicken was disgusting and old looking. They got annoyed with us for asking for our food to be remade because it looked old, there's was no breading on it and it looked bitten into. All soda on the self-serve machine was empty and when we asked for them change the soda in the back they refused, said nothing was wrong with it but Everything was running clear. We were as nice as we could be given the situation and upon leaving the employees told us not to come back but claim they was just playing. While in the store waiting for our food there was another customer who came in and was arguing with the employees over their customer service and nasty looking food.

Not a safe or professional environment for customers and I'd recommend the heath department needs to make a visit. The store was filthy. They obviously don't maintain a clean sanitary environment. Bathrooms and dining area were disgusting. No tissue in the bathroom, umflushed toilets, bathroom sinks don't look like they're ever wiped down, and dirty tables and floors. There were Crumbs from previous customers all over all tables and chairs and you could fill how dirty the floor was under your feet when you walked around.

I can not recommend this place, you will waste your time going here and ultimately leave...

This was the single worst fast food experience of my life. This KFC restaurant should be shut down. The employees are rude and make it obvious they don't want to help you. They don't have cutlery so you can't even eat half the food you order. The restaurant was DISGUSTING (food on floors and tables, garbage overflowing, floor was sticky). The woman who took my order refused to give me a receipt. I explained I needed one and she nastily retorted, "should have said that before you ordered!" I waited 15 minutes for my food while watching people that came way after me get their food. I finally say something and the employee I spoke to had the nerve to argue with me that they gave me my food already. I insisted I had not gotten my food and they could see me and my party in the lobby the whole time just waiting for our food. The employee walks away, puts together our boxes (with the wrong sides) and leaves our tray of food on the counter without apologizing or even letting me know my order was up. They closed the lobby very early (around 7:30pm) while we were still dining. Proceeded to turn customers at the door away and tell them "too bad, go to the drive thru if you really want it." I'm honestly surprised corporate allows this place to be a franchise location with how terrible the experience is here. I will never step foot in this...

Eathan is very good everytime I come. Fast fresh food and good customer service thank you ⭐⭐⭐⭐⭐ Review for Eathan at KFC

I recently had the pleasure of being served by Eathan at KFC, and I have to say, his customer service was outstanding! From the moment I walked in, he was friendly, professional, and incredibly attentive. He greeted me with a warm smile, took my order efficiently, and made sure everything was exactly right.

What stood out the most was his positive attitude and willingness to go the extra mile. Despite a busy rush, he remained patient and handled everything with ease. It's clear that he takes pride in his work and genuinely cares about customers having a great experience.

The food was fresh, my order was perfect, and the service was top-notch. Employees like Eathan make a huge difference in customer satisfaction, and I truly appreciate his hard work.

If you're stopping by KFC and Eathan is working, you're in good hands! Highly recommend...