Village Pizza — Restaurant in Town of Guilderland

I've been ordering pizza from here almost every Friday for several months now. In the beginning I ordered it to pick up. A few months ago i began to order it to be delivered. I only live about 3/4 mile from the shop, but by the time I got home from work and did some work at home, it was just more convenient. In the beginning, the delivery drivers were great. I didn't mind having to wait 45 - 60 mins for delivery because it was really good and delivered hot. All of this changed whenever a certain delivery driver came. On those occasions I started receiving my pizza barely warm. The 2nd time I even asked the driver if he was sure this was hot because the box was lukewarm. He assured me it was. Well, it wasn't. The following week I decided it would be back to picking it up. While I was waiting, I mentioned to the girl about the cold pizzas and the owner was there. He apologized and offered to give me my pizza for free. I told him I was not looking to get a free pizza, I just was wondering why my pizza would be cold, especially when I lived so close. So we agreed he was going to take $5.00 off of my pizza. Well, when they handed me the pizza, I checked and it was not what I ordered. I ordered half pepperoni and the "other" had mushroom. This pizza had both toppings on one side and just cheese on the other side. The owner said that they would make another one right away. So, I waited. The owner ask where I lived and I told him and he asked me to give them another chance and I said I would. Ok, the next 2 weeks the pizza was great. Delivered hot. I didn't mind the 1 hour wait as long as it was good. Then week 3, the other driver delivered me a pizza that was just like it was before. I told him that it didn't feel very hot and he said he just took it out of the bag and it was hot, as he walked away. Well, as soon as I got it in the house and opened the cover, I felt it and it was cold. I called Village Pizza and told the girl that I just had it delivered again and it was cold. I told her that I probably would not be ordering from there again and she said "Ok". So now I get out a pizza pan to heat it up and as I went to take the slices out of the box, I find that it is also burnt on the bottom. I called back and the girl put the owner on the phone. He said "It's cold and burnt?" I assured him it was. He said they would make another one and bring it and swap it. So It was close to 1hr and 45mins to finally get a hot pizza. The one problem was almost as dark as the first one. I guess I have to go back to picking up from Inferno, Paesans, or Marissa's and go back to just heating it up when...

Got a couple subs and some apps. I ordered ahead and paid on the website, but when I went to pick up the food I was asked to pay again to the point that I had to request they check again to see that I did in fact pay already. The steak and cheese sub was extremely dry and didn’t come with any of the condiments that I had requested. It was literally just the meat and the cheese which looked like it was just microwaved and tossed on a sub roll.The other sub was a meatball sub which was also extremely dry with basically no sauce and the cheese wasn’t melted at all. The jalapeño bites looked like they had just been taken out of the freezer and dropped in oil to the point that the inside was cold, but full of oil when I bit into it. Finally, the curly fries were on par with store bought frozen ones and the loaded toppings on them tasted funky like the ingredients might not have...

When this place opened I went in to check it out, they were nice. Pizza was pretty good since I like the thinner crust. Since my first encounter it has gone downhill fast, forgetting items, rude employees, not being acknowledged when you walk in the door. 3 weeks ago I ordered around $20 in food for delivery as I was on bedrest, I was so happy to have someone deliver to my house in Berne I made sure to give a great tip. I gave them permission to charge $50 on my card. My husband and I order takeout frequently, sadly we will no longer order from this place. Their manager "Bob" was also rude to my husband when he called about yet another incorrect order. The concept of hometown, friendly, local business is completely lost of this place. We will stick with Fox Creek Market since their food and staff are...