KFC — Restaurant in Town of Horseheads

Our story begins with a 12-piece family chicken tenders meal. It comes with 12 pieces of chicken, three large sides, and six biscuits. I ordered the meal and my three sides were mashed potatoes, corn, and macaroni and cheese. I was directed to drive in front of the store where they would bring it out. Upon receiving my order, I noticed there were no biscuits so I drove back through the drive-thru. At the speaker, I told the guy I received no biscuits and I was instructed to pull to the window where I was questioned as to whether I had received the biscuits. I said no. He then turned to his co-worker and asked if he had put the biscuits in my order and he said no. This means that this worker felt completely comfortable giving me my order knowing it was incomplete. Clearly I was expected to drive off and only realize this issue once I got home. The guy at the window tells me that there are only three biscuits available unless I want to wait while they make more OR he will give me the biscuits available and an extra side. I said I would take the biscuits and another side of mac and cheese. However, he was not allowed to give me mac and cheese as an option, so I took more mashed potatoes. Upon arriving home I opened the bag to find the original order of mac and cheese was missing. So the large side, which I was given to make up for the lack of biscuits, was not really compensation. Yet again, the order was shorted and no one seemed to be concerned. KFC is not inexpensive - the order came to over $40. The fact that they would hire staff members who knowingly don't give what you pay for is tantamount to theft. They won't get my business again. If you do eat there, make sure you double and triple check your order because KFC is Finger Rip-off Good.

9-4-2023 Tonight I pull into the parking lot with my wife and notice three employees hanging around outsidechatting and smoking. I jokingly said to my wife 'I wonder who's running the store?'. We went inside and there was another employee in a corner booth smacking some kind of utensil against the table. Repeatedly. We got up to the counter and realized the place was empty, until a girl on her phone noticed us and then scurried away. Away. Not moving closer to help us, but actually move away to avoid us. We gave up and went back to the car at which time we noticed there were now four employees outide. Then we noticed a fifth employee talking to what we guessed was her boyfriend. If I ran that KFC I would have been looking at seven unemployed workers...

I hadn't been to KFC in a while. I actually avoided it for reasons that I will definitely go into if you were to contact me privately, but what I would share with you would not be something I would want to share publicly... But anyway, it was my first time using their mobile app to place an order. So I did all of my ordering on the app in the parking lot, placed the order, and drove through their drive-thru. When I got to the speaker the person on the other end told me "yeah you have to come in to pick those up" when I told them I had a mobile order for Brad. In the app there was no indication where I was supposed to go. In fact, every place is different. When I order on the app of McDonald's they come out to the parking lot and give me my food once i select that I'm there. When I go to Taco Bell I simply drive through the drive-thru and tell them mobile order for Brad and I get my food when I get to the window. This app did not indicate anywhere where I was supposed to get my food. That's number one.

Number two: when I got home, shocking, I realized that they didn't put any of the barbecue sauce that I ordered in my bag. It was very simple. Barbecue sauce for my chicken tenders, and I ordered barbecue sauce again for my french fries. So by my count there should have been two and there were zero.

Number three: I ordered four biscuits because I love dipping my biscuits in the mashed potatoes and gravy, but after I took my first and last bite of one of them it was so incredibly undercooked that I spit it out into the coleslaw that was warm because it had sat under the mashed potatoes. I then proceeded to take the rest of that biscuit and crumple it up in my hand and it literally turned back into dough. This has got to be the most disgusting KFC I have ever been to and I will never ever return.

Bear in mind that if it was not inappropriate, I would totally list number four. And believe me when I tell you, everything that I've said about my order Dulls in comparison to what I could tell you about one of the employees who works there. But because of its inappropriate nature I won't be...

Being fast food, I have a baseline expectation of zero. However, I do care about the quality of products offered in my community. Unfortunately, the locally operated business I typically buy fried chicken from was closed on Easter Sunday so I went here. It was a mistake. The food I ordered was clearly not fresh and and sitting out for a LONG time. Chicken tenders did not taste right and the fried batter soft. Fries were a mixture of textures between rubbery and rock hard. While I am sure this is due to the fact of minimal business on this holiday, the owners/operators should be making the decision to either train & hold their employees accountable for ensuring the food is always fresh (prepared food shelf-life) -especially if a responsible manager/employee is not on property or simply closing the restaurant during these type of low-business days. The Sweet Lightning Mountain Dew is always fantastic (which I swished my mouth with once the freezer-burn after taste of my meal set in), but this is turning out to be the only reason I visit KFC at all... I won't even get into the Chicken Pizza "Chizza" that seemingly was created by a over-confident, "creative"...