Dunkin' — Restaurant in Town of Islip

This Dunkin location is just simply terrible! It doesn’t matter the time of day you go. Whether it’s busy or only you in there, prepare to wait an extended time for your order! I had to finally leave a review because I’m over it and others should know to! If you plan on placing a mobile order here, be sure to give them about 20-30minutes to actually get to your order. Pray that your drink is actually what you ordered and not some bland watered down version of the drink and missing it’s the quality. But this is not my first time dealing with this ridiculous wait time, this has happened to me every single time. Also, just like today, they always forget to do part of the order and then stare at me after I’ve remained standing at the to-go area waiting for another 5-10minutes, to ask if I’m waiting for something? I have to remind them that yes, I am indeed waiting on the other part of my order that you forgot! It’s not hard, it’s 6 donuts…you finally managed to make the drinks but forgot to pack the donuts that take less than a minute. People come here to grab and go, not wait their whole lunch break for one drink and a donut. You can see the atmosphere the moment you step into this location of customers always annoyed at the wait time and not getting what they order. The staff is ill-trained and cannot, and I repeat, CANNOT, MULTITASK!!! They need better training or new/more employees need to be brought onboard. This location used to be good, I guess owners changed, or something, and it went down into the dumps! Ask anyone that has been to this location over the years and they would tell you the exact same thing of the HUGE difference from the past workers and management, to the...

I really don't want to be a Karen because the ladies back there do work hard but.....everytime I'm there in the mornings, the cashier woman with the Yankees mask constantly gets my order wrong. She did it twice in one visit one day. Maybe I'm not speaking loud enough but she doesn't either. Maybe the music is just a bit too loud for her in the mornings, that's fine...but seriously, constantly getting my order wrong. And I get pretty much the same order everytime. I'm sure I was overcharged too...but since I'm not rude, I just left with what I was given.

My cup was also pretty....dirty and stained, and over filled despite me asking for milk on the side (if someone asks for milk on the side, you fill the cup halfway for room) 🙃

Can we do a little better next time?

a...

The girl at the front was very nice! My experience inside the store was pleasant. Please be careful taking your orders please! I asked for two hot coffees this morning one with sugar and one without. Being a diabetic the one without sugar was obviously for me. There was sugar in both. Although it was only a small taste, the sugar in the coffee caused a sugar spike, and I had to go home! Please make sure your employees get their orders right because something like I just described could send someone to the hospital and that means trouble.This came after I told the girl up front I didn't want sugar in one of my coffees at least five times. Thank...