McDonald's — Restaurant in Town of Islip

Ben the cashier tried to swipe my debit card 4 times and it went through. I knew because of the notifications on my phone it had been used. He told me it didnt work and i gave him a different CREDIT CARD. Regardless of it being $5, 10 or $1,000 it was my information on the card the “wasnt working” It worked. When I asked to speak to a manager, Tim, his response was “I will only reimburse you this time!” I responded with “excuse me? Thats illegal to charge my card twice without permission”. After being harrased by every employee and manager that I should just leave, which I was trying to do but Tim wanted the last word. Finally Rob the other manager of the store who seemed to be the only adult started to get involved. When I asked for the employees names so I can make it aware how they treat customers the only names I got were Tim, Ben, Rob and two other people that I was able to read their name tags. Theyre were appproxamitley 5 other employees making comments with Ben standing there laughing. This is harassment towards a customer and straight up disrespectful. I had little time and was in a rush to eat this food and it turned into a big problem. Very disappointed in the staff and employers of any establishment that allows...

Picked up a happy meal for my son dropped it off at the house 2 minutes away went to pick up daughter from work got text from wife stating the happy meal fries and nuggets were not fresh and seemed old. My son was literally gagging on them they were so bad. Went back to the West Islip McDonald’s where I was met with the manager who was not looking like she wanted to hear my story. I told her about the food being not fresh she nastily said I’ll only give you the fries and nuggets like I wasn’t looking for a free toy lady I just want fresh food without the attitude. She said I took too long to come back which was only 30 minutes later since I had to drop my daughter off home. This is not the first time the West Islip McDonald’s food tasted awful.. Check your food before you leave cause they always forget an item on you order. I will never go back to this McDonald’s. I can’t be the only one unhappy with the food and...

Usually an ok McDonalds location but tonight (sat 2/27/21) a really bad experience with the drive through team ans even worse with the supposed manager of this West Islip location. First they mistook my order. When i took my order and told them it was missing an item, not only didn’t they apologize, but also refused to let me pay at the window and told me if i wanted it I needed to come inside and pay for it.. right in the middle of a &$#@ pandemic!!!! When the “manager” got involved she close the window and ignored me, then , a few minutes later, reopened it and refused to give me her name while threatening to call the cops.... all this for freakin medium french fry!!!!! I recommend that the owner of the west islip franchise, provides a little more customer service training to his managers, because now, for 1 medium french fries, they just lost a weekly customer for quite a dew years!! Burger King,...